[Hiring] Workforce Management - Provider Scheduler @American Family Care

Role Description

The Provider Scheduling Specialist is responsible for the strategic development, optimization, and execution of provider schedules across multi-site urgent care operations. This role ensures optimal provider coverage, balancing patient demand, operational efficiency, and provider availability across the organization. The position requires a high level of ownership, critical thinking, and the ability to operate as a key liaison between clinical leadership and operations. This is a high-impact role that directly supports access to care, provider utilization, and overall clinic performance. The ideal candidate is highly detail-oriented, confident working with complex scheduling variables, and able to make independent decisions in a fast-paced, evolving environment.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 2+ years of experience in healthcare scheduling, provider coordination, or workforce management (multi-site healthcare strongly preferred).
• Strong proficiency with scheduling systems and Microsoft Excel.
• Excellent organizational skills with the ability to manage competing priorities independently.
• Strong communication skills with experience interacting with clinical or provider-level stakeholders.
• Ability to perform under pressure in a high-volume operational environment.
• Understanding of healthcare staffing models, credentialing, or urgent care operations strongly preferred.

Requirements

• Own the creation, maintenance, and optimization of provider schedules across multiple urgent care sites/markets.
• Ensure appropriate provider coverage aligned with patient volume forecasts, seasonal demand, and operational needs.
• Proactively manage schedule adjustments related to callouts, PTO, leave, onboarding, and staffing gaps.
• Serve as a primary point of contact for provider scheduling changes and resolution of coverage issues.
• Utilize workforce and scheduling platforms (e.g., Paycom, QGenda, Solv, When I Work, or similar) to ensure accuracy, visibility, and reporting integrity.
• Partner with operations and clinical leadership to improve staffing efficiency and provider utilization.
• Audit schedules regularly to ensure compliance with internal standards, credentialing requirements, and labor guidelines.

Benefits

• Full-time remote role requiring a dedicated workspace and reliable internet.
• Extended periods of computer-based scheduling and data analysis.
• Must maintain strict confidentiality in compliance with HIPAA and organizational policies.
• Occasional travel to clinic sites may be required.

Schedule Expectations

• Eastern Time Zone
• Every other weekend Required

Compensation

Compensation range: $26.00 – $29.00 per hour, based on experience, qualifications, and relevant healthcare scheduling/workforce management experience.