[Hiring] Workday Configuration & Support Specialist @NTT DATA, Europe & LATAM, Branch in USA, Inc.

Role Description

NTT DATA is seeking a highly experienced Senior Workday Functional Consultant to support enterprise platform optimization, annual financial closure readiness, reporting reliability, controls, documentation, and knowledge transfer. This is a deliverable-based consulting role focused on analyzing and improving selected PMIS and Workday processes, identifying operational and financial-control risks, supporting approved enhancements, and developing practical documentation and handover materials. The ideal candidate combines strong ERP functional expertise with experience in close financial activities, reconciliations, controls, business-process improvement, functional design, testing, and stakeholder engagement.

• Review selected PMIS and Workday business processes, configurations, reports, interfaces, closure dependencies, and operational documentation related to annual financial closure.
• Assess year-end readiness and identify operational, financial-control, reporting, integration, security, audit-readiness, and business-continuity risks.
• Prepare an inception report and detailed work plan covering scope, methodology, assumptions, dependencies, stakeholders, milestones, and information requirements.
• Develop process maps, gap analyses, functional requirements, control points, and recommendations for priority improvements.
• Define priority reports, reconciliation specifications, validation scenarios, exception-handling guidance, and evidence-retention practices.
• Support the controlled definition, testing, documentation, and readiness assessment of approved PMIS and Workday enhancements.
• Produce functional designs, test scenarios, test evidence, issue logs, implementation-readiness recommendations, user guidance, and knowledge-transfer materials.
• Create a financial closure runbook, lessons-learned summary, residual-risk assessment, improvement backlog, and executive handover package.
• Collaborate with business and technical stakeholders and submit defined deliverables for review and acceptance.

Qualifications

• Minimum 7 years of progressively responsible experience in enterprise applications, ERP functional support, financial systems, project management systems, or related business-process environments.
• Demonstrated experience with Workday or comparable ERP platforms.
• Experience supporting processes involving Financials, Project Management, Procurement, Grants, Budget, Reporting, Human Resources, or related enterprise functions.
• Demonstrated experience with year-end or financial closure readiness, reconciliations, controls, process improvement, functional design, testing, documentation, and stakeholder validation.
• Experience producing executive analyses, risk registers, process maps, functional requirements, test evidence, runbooks, lessons learned, and knowledge-transfer materials.
• Strong analytical, writing, facilitation, and stakeholder communication skills.
• Ability to communicate complex functional and technical information to business and technical audiences.
• Excellent written and verbal communication skills in English.
• Ability to handle sensitive financial, operational, and organisational information with discretion.

Requirements

• Previous experience supporting PAHO, WHO, or another international organisation.
• Experience supporting integrated enterprise platforms in multilingual, multi-country, or highly governed institutional environments.
• Experience with audit readiness, internal controls, continuity planning, and mission-critical operating procedures.
• Familiarity with PMIS, Workday Reporting, integrations, and formal change-control practices.
• Working knowledge of Spanish.
• French and/or Portuguese language skills.

Tools & Technologies

• Workday
• PMIS
• ERP reporting and reconciliation tools
• Process-mapping and requirements-documentation tools
• Testing and issue-tracking tools
• Change-control tools

Education & Certifications

• Advanced university degree in Information Systems, Business Administration, Accounting, Finance, Project Management, or a related field.
• A first university degree combined with additional relevant professional experience may be considered.
• Relevant certification or demonstrated training in ERP, Project Management, Business Analysis, Internal Controls, Financial Operations, or Process Improvement is desirable.

Required Equipment

This role requires the use of a personal laptop. Candidates must be comfortable with company security software and device management tools being installed on their laptop as part of the onboarding process and for the duration of the engagement.