[Hiring] Web Content and Tier 2 Integration Specialist @Koniag Government Services, LLC

Role Description

Koniag Professional Services, LLC is seeking a Web Content and Tier 2 Integration Specialist with a Secret security clearance to support KPS and our government customer. The position is remote.

This position combines hands-on web content management with application and integration support. The specialist will:

• Create, maintain, and publish content across public-facing and internal websites and applications.
• Provide Tier 2 troubleshooting for content management systems, website functionality, application integrations, user access, and related digital services.
• Work closely with Operations Managers, content teams, technical teams, developers, and government stakeholders to investigate issues, coordinate resolutions, maintain accurate documentation, and ensure a consistent and reliable digital experience.

Qualifications

• Must hold an active Secret clearance supported by a Tier 3 background investigation.
• Bachelor's degree in communications, information technology, computer science, web development, digital media, or a related field preferred.
• 3–5 years of experience supporting websites, web applications, content management systems, digital content, application support, or related technical operations.
• Experience using enterprise content management systems to create, maintain, and publish website content.
• Experience troubleshooting website or web application issues beyond basic Tier 1 support.
• Experience coordinating technical issues across content, operational, and development teams.
• Experience documenting technical issues, troubleshooting activities, resolutions, and escalation information.
• Experience supporting federal government or DoD programs preferred.

Requirements

• Working knowledge of content management systems (CMS) and website publishing processes.
• Understanding of modern web technologies, including HTML and CSS, and the ability to troubleshoot basic presentation and content issues.
• Understanding of website architecture, navigation, links, forms, media, and common browser-related issues.
• Understanding of application troubleshooting, incident management, and Tier 2 escalation processes.
• Ability to investigate and document issues involving web applications and connected systems.
• Familiarity with user access, roles, permissions, and authentication concepts.
• Ability to use browser-based troubleshooting and diagnostic tools to investigate website and application issues.
• Experience with WordPress or comparable enterprise content management platforms preferred.
• Familiarity with REST APIs, JSON, and web service integrations preferred.
• Familiarity with application interfaces and integration troubleshooting preferred.
• Experience with ITSM or service management platforms used to document and track incidents preferred.
• Familiarity with testing activities performed as part of application updates and releases preferred.
• Knowledge of Section 508 accessibility and accessible web content practices preferred.
• Experience supporting websites or applications operating within secure federal or DoD environments preferred.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Paid parental leave.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Tuition reimbursement.

Company Description

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies.

As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward-leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit www.koniag-gs.com .