[Hiring] Waitlist Specialist @Girl Guides of Canada

Role Description

Reporting to the Team Lead, Waitlists, in this role, you will play a key role in driving local action to address unmet demand for Girl Guides programming. You will use data and conversations with key stakeholders to identify the highest priorities. You will confidently navigate complex relationship-building that supports culture change work to engage volunteers in growth conversations. You will use your expertise to recommend improvement to internal processes and ways to better support our volunteers and meet our strategic objectives.

• Develop insights on the most strategic areas of focus for waitlist actions to inform cross-team collaboration and staff and volunteer alignment.
• Using data-driven insights, develop strategic communications, including far-reaching messages as well as tailored reports and presentations, to inform staff and volunteer teams and persuade them to act.
• Deliver engaging presentations to small and large groups of volunteers to build understanding and support for waitlist actions.
• Facilitate local problem-solving conversations with volunteers about barriers to action as well as possible solutions.
• Build and maintain strong relationships with volunteers to ensure they are adequately engaged and supported to address waitlists in their role, including coordination of experimental approaches to waitlist actions.
• Track results and evaluate efforts to support strategy evaluation and recommendations for improvements.
• Regularly review membership and waitlist reports and make recommendations for improving data requirements to support ongoing projects; provide support for data analysis, when required.
• Contribute to the development of the Registration and Stakeholder Relations department budget and monitor project expenses, as required.
• Actively contribute to the short, medium, and long-term planning of the Registration and Stakeholder Relations department and GGC’s strategic plan implementation.
• Apply organizational policies regarding inclusivity to communications.
• Other duties as assigned.

Qualifications

• Experience deriving strategic insights from a variety of data sources, including membership data, survey results, conversations with key stakeholders.
• Experience with developing, implementing and evaluating data-driven strategies.
• Experience in nurturing and developing complex stakeholder relationships.
• Skilled at influencing stakeholders to adopt recommendations to better align with strategic objectives.
• Comfortable with experimentation, including learning from and documenting failures.
• Exceptional at creating reports and PowerPoint presentations to share data in a clear and compelling manner.
• Strong copy-writing skills with a specific focus on persuasive writing.
• Working knowledge and competency with MS Office, including: SharePoint, Outlook, and Excel.

Requirements

• Annual Hiring Range: $55,100-$65,030
• Application Deadline: September 30, 2026. Submissions without a cover letter will not be considered.

Benefits

• GGC is committed to diversity, equity and inclusion.
• We value a recruitment and selection process that is inclusive and barrier-free.
• We encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups.
• GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.
• Upon request, accommodations will be made available during the recruitment process.