[Hiring] VP, Professional Services Delivery @Kinaxis Inc.

Role Description

The Vice President, Professional Services is responsible for leading Kinaxis’ North America Professional Services team and ensuring successful delivery of complex enterprise software implementations and outcomes for our customers. This senior leadership role is at the center of how customers realize value from their investment in Kinaxis.

• Accountable for driving customer outcomes, delivery excellence, operational performance, and organizational capability across a portfolio of strategic customer engagements.
• Working closely with Sales, Customer Success, Product, Support, and strategic partners to ensure customers achieve measurable business value.
• Ideal for an experienced services executive who has led large-scale consulting or software delivery organizations.

What You'll Do

• Lead, Coach and Develop a High-Performing Services Organization:
  • Provide strategic leadership and clear direction across the North America team.
  • Build, develop, and retain high-performing leaders and delivery teams.
  • Strengthen organizational capability in solution leadership, industry expertise, and delivery excellence.
  • Foster a culture of accountability, collaboration, innovation, and customer focus.
• Deliver Outstanding Customer Outcomes:
  • Oversee the successful delivery of enterprise software implementations across NA.
  • Partner with customers and internal teams to ensure customer satisfaction, platform adoption, and long-term value realization.
  • Serve as an executive sponsor for strategic customer relationships.
  • Create referenceable customers through successful implementations and measurable business impact.
• Drive Operational Excellence and Scale Delivery:
  • Lead the regional Professional Services team and business with strong financial and operational discipline.
  • Oversee delivery performance, resource planning, utilization, project profitability, forecasting, and overall business performance.
  • Drive consistent use of methodologies, governance practices, tools, and operating metrics.
  • Proactively identify and manage operational risks, resource constraints, and delivery challenges.
• Scale Through Partnerships and Cross-Functional Alignment:
  • Partner closely with Product, Sales, Customer Success, Support, Finance, HR, and other key stakeholders.
  • Build and maintain strong relationships with strategic partners.
• Enable Innovation and Future Growth:
  • Champion adoption of new technologies, including AI-enabled delivery capabilities.
  • Help shape the future of Professional Services through innovation and continuous improvement.

Qualifications

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations.
• 10+ years’ experience leading delivery teams and leaders.
• Proven track record of supporting and scaling a $50M+ Professional Services portfolio.
• Strong commercial and operational acumen.
• Experience working with strategic system integrators and subcontractor partners.
• Deep understanding of enterprise software implementation methodologies.
• Exceptional executive communication and stakeholder management capabilities.
• Extensive knowledge of the supply chain industry and market conditions.
• Experience leveraging AI, automation, or scalable delivery models is preferred.
• Willingness to travel as needed.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).
• Flexible work options.
• Physical and mental well-being programs.
• Regularly scheduled virtual fitness classes.
• Mentorship programs, training, and career development.
• Recognition programs and referral rewards.
• Hackathons.