[Hiring] Virtualization Backup Engineer @Veeam Software

Role Description

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for a Virtualization Backup Engineer.

What You’ll Do

• Perform troubleshooting and analysis, including log file investigation.
• Act as a technical focal point in relationships to fellow IT Professionals.
• Take ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and VMware.
• Check if the issue is known or unknown, if it’s a defect or caused by misconfiguration, correcting it as a break/fix scenario and educating the customer by explaining the process and interaction.
• Document all customer interactions accurately and within SLA in our CRM tool.

Qualifications

• Fluent English (reading/writing/speaking).
• Advanced user or administrative level with the following areas:
  • Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11.
  • Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS).
  • As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, Database engines (SQL/Oracle).
• Ability to quickly learn, understand and explain technical information.
• Ability and desire to take ownership of client issues through resolution.
• Excellent time management skills.
• Ability to work in a fast-paced environment.

Benefits

• 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Private medical insurance and income protection during illness or injury.
• Annual wellbeing allowance and flu vaccination vouchers.
• Discounted HCF corporate health insurance.
• Free, confidential counselling and coaching via EAP.
• Superannuation contributions via salary sacrifice.
• Car allowance for eligible field sales roles.
• Salary sacrifice options for portable electronic devices (phones, laptops, tablets).
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.