[Hiring] Vice President of Global GTM Operations @Sinch

Role Description

As Vice President of Global GTM Operations, you will lead one of the most significant commercial transformation initiatives at Sinch. This pivotal role is created to unify our commercial operations for the first time since the company moved to regional Go-to-Market teams. This is not a role that inherits a legacy function — it is an opportunity to build a modern, AI-enabled GTM Operations organization from the ground up, leveraging agents, automation, and intelligent tooling to operate at global scale.

Rather than walking into an established setup, you will conduct a comprehensive assessment of our current state, define a future state globally aligned operating model and lead the organizational and process transformation required to build a scalable, data-driven GTM Operational function.

Reporting to the EVP Americas, you will partner closely with all three regional EVPs, Chief Product Officer, and Chief Marketing Officer to drive commercial excellence globally. You will own the processes, data, and operational infrastructure that determine how effectively Sinch’s go-to-market engine performs.

Success means quickly executing an upfront diagnostic, establishing a trusted hub and spoke operating model and securing buy in across culturally and geographically diverse regions to establish GTM Operations as an indispensable strategic partner— one that is built from the ground up to be AI-enabled, leveraging agents, automation, and intelligent tooling to operate at global scale.

Executing with high velocity is essential; this is not a multi-year consulting roadmap, but a mandate for an agile builder who delivers immediate tangible wins, while standing up our global foundation.

Responsibilities

• Lead Commercial Transformation & Diagnostic:
  • Conduct an immediate, comprehensive diagnostic of our current GTM Operations structure, processes, systems, governance, and capabilities across all regions (Americas, EMEA, APAC).
  • Identify core opportunities for harmonization, simplification, and operational excellence to design our path forward.
• Unify and Champion the Global Function:
  • Standardize and manage the organizational transition from three independent regional models to a cohesive, global hub and spoke operating model.
  • Oversee the creation of Centers of Excellence (CoEs) while optimizing regional delivery capabilities over time.
• Establish Global Governance and Process Standards:
  • Define, document and govern global GTM standards and commercial policies across the full lead-to-cash lifecycle.
  • Partner with regional leadership to implement measurable baselines for sales productivity, pipeline conversion, margin protection and revenue retention.
• Translate Commercial Data into Strategic Insight:
  • Leverage the function's analytical capabilities to deliver forward-looking intelligence on business performance — including revenue forecasting accuracy, territory productivity, and sales efficiency.
  • Equip regional EVPs and senior leadership to identify gaps, prioritize interventions, and drive growth.
  • Move the function beyond reporting and into active commercial partnership with leadership.
• Drive Change Management & Cultural Alignment:
  • Build trust and deep alignment across geographically and culturally diverse teams.
  • Navigate change with empathy, transparency, and care—balancing global standardization with critical local market requirements and regional business realities.
  • Lead through influence to align stakeholders who have historically run independent models.
• Enable Commercial Execution & Tech Stack Governance:
  • Define and run the business-side GTM technology roadmap (SalesForce, CPQ, Gainsight and connected systems) in close peer-level partnership with IT.
  • Ensure sales, deal desk and account management teams (Sales and CS) have the reliable data and streamlined workflows required to move fast.
• Establish and Scale Global Deal Desk Operations:
  • Explicitly detail ownership of commercial pricing governance, margin enforcement, bid management, and RFP/RFI processes.
• Building scalable, cost-effective capabilities:
  • Identify non-customer-facing operations and capabilities that can be resourced through low-cost geography hiring, BPO partnerships, and/or AI-enabled automation.
  • Continually prioritize organizational efficiency without compromising quality or execution speed.

Qualifications

• Large-Scale Transformation Leadership: A track record of leading large-scale GTM, Revenue or Sales Operations transformations in a global, matrixed environment.
• Operating Model Design Expertise: Direct experience designing and implementing global operating models, governance frameworks, and Centers of Excellence.
• Exceptional and Proven Change Management & Influence: Highly developed executive presence with a demonstrated ability to navigate complex organizational dynamics.
• Deep Process, Data, & Technology Governance: Fluency in lead-to-cash commercial processes and the technology that power them.
• Operational Efficiency & Automation Focus: A track record of building and governing highly cost-efficient operating models.
• Cultural Fluency: Experience leading geographically and culturally diverse teams.
• Analytical Rigor: Deep fluency in data and analytics.

Benefits

• STAY HEALTHY: Comprehensive market competitive medical, dental, and vision plans.
• CARE FOR YOURSELF: Free virtual counselling resources through our global Employee Assistance Program.
• SECURE YOUR FUTURE: Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Generous paid time off program.
• PUT FAMILY FIRST: Paid parental leave and family planning support.
• WORK WHEREVER: Flexible remote work offerings.
• MAKE AN IMPACT: Paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Discounts on retail, entertainment and more through our Reward+ program.