[Hiring] Trucking Director @Reserv

Role Description

As a Director of Commercial Transportation Claims at Reserv, you will be responsible for a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including but not limited to:

• Trucking
• Garage Keeper
• Specialty Vehicle
• Rideshare/TNC
• Delivery claims

We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios.

Qualifications

• Highly motivated and growth-oriented
• Subject matter expert in commercial transportation claims, including coverage and litigation
• Experienced in reviewing and analyzing contracts
• Tech-oriented with proven results leveraging technology and analytics
• Passionate claims professional who cares about their team and customer experience
• Empathetic leader with patience towards everyone you interact with
• Sense of urgency at all times
• Creative in challenging existing assumptions
• Curious and decisive when it counts
• Problem solver with a focus on the big picture
• Anti-status quo; proactive in making changes
• Communicative and understands the importance of phone communications
• Possesses a sense of humor

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
• 10+ years in insurance claims management experience in Commercial Transportation
• 5+ years management experience with preference for experience managing in a remote environment
• 5+ years of detailed coverage analysis and policy interpretation is a plus
• Active home state adjusters license
• Comfortable with technology and evolving claims systems and processes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy
• Work from anywhere to facilitate work-life balance with frequent corporate retreats
• Apple laptop, large second monitor, and other quality-of-life equipment