[Hiring] Training and Communications Manager @Ambius

Role Description

The Training and Communications Manager is a strategic people leader responsible for driving clarity, consistency, and organizational capability across the business. This role serves as a key senior business partner and bridge between executive leadership and cross-functional teams, leading a team of dedicated professionals and establishing high-impact, enterprise-wide training and communication strategies. The Manager is responsible for the end-to-end strategic oversight and execution of multi-channel communication and learning initiatives, translating complex corporate objectives into actionable strategies while fostering high performance, continuous learning, and professional development across their team.

Duties & Responsibilities

• Team Management
  • Directly manage, coach, and mentor a team of instructional designers and communications specialists, leading performance evaluations, career planning, talent retention, and team capability building.
• Strategic Roadmap & Oversight
  • Define, drive, and execute comprehensive multi-year communication and training roadmaps aligned directly with Work Level 3 organizational objectives and business growth priorities.
• Resource & Budget Management
  • Manage functional budgets, vendor relationships, project portfolios, and team workload allocation to ensure efficient execution and delivery of key learning solutions and internal campaigns.
• Stakeholder Partnership
  • Partner with leadership and executive teams to align training strategies with organizational business objectives and prevent message fatigue across the distributed workforce.
• Cross-Functional Alignment
  • Participate in cross-functional syncs to share learning and communication best practices, utilize a centralized calendar to prevent message fatigue, and ensure all training and messaging align with corporate strategic pillars and enterprise communication formats.
• Metrics & Feedback Loops
  • Track, analyze, and report on communication engagement and training effectiveness using periodic surveys, knowledge checks, and feedback loops to drive continuous improvement and high employee sentiment.
• Brand & Quality Stewardship
  • Act as a brand steward, ensuring all customer-facing touchpoints (including invoices, e-services templates, and portal instructions) and internal training assets remain helpful, professional, and grammatically accurate.
• Training Design
  • Design, develop, and deliver comprehensive end-to-end training programs, interactive learning modules, job aids, and onboarding materials using adult learning theories and instructional design frameworks.
  • Produce high-impact multimedia assets, training videos, and professional, brand-aligned presentations for leadership meetings, training rollouts, and town halls.
• Knowledge Hub Administration
  • Serve as the primary administrator for the line-of-business intranet and knowledge hub (e.g., Google Sites) to manage layout, permissions, training asset libraries, and content updates, ensuring colleagues stay informed and equipped.
• Communication Channel Management
  • Establish and leverage a diverse mix of internal communication channels—including email campaigns, internal social platforms, and company newsletters—to engage a distributed workforce.

Qualifications

• Bachelor’s Degree in Instructional Design, Education Technology, Communications, Journalism, Human Resources Development, or a related field OR equivalent years of experience. Master’s Degree in relevant field preferred.
• Minimum 8-10+ years of experience in instructional design, corporate communications, or talent development, with at least 3-5 years of direct people management and team leadership experience.
• Prior experience leading a team of creative professionals and managing complex production workflows within a corporate environment.
• Hands-on experience with modern digital communication and learning tools, including email marketing software (e.g., Mailchimp or HubSpot) and visual content creation platforms.
• Proven experience working directly with technical subject matter experts to translate complex systems or processes into straightforward messaging, training modules or user guides.

Requirements

• Proven expertise in direct management, team development, talent recruitment, performance management, and building high-performing, collaborative teams.
• Deep expertise in strategic planning, budget management, roadmap development, and presenting to executive leadership to align learning initiatives with business metrics.
• Proven ability to partner closely with diverse stakeholders—including IT, Marketing, Operations, and Finance—to interview subject matter experts, gather technical information, negotiate project timelines, and align local training initiatives with broader enterprise strategies.
• A proactive, self-starting approach to identifying organizational training and communication gaps, managing complex production workflows, and swiftly pivoting timelines based on real-time organizational priorities and business needs.
• Advanced expertise in the Google Workspace ecosystem (Sites, Slides, Docs, Gmail) and email marketing platforms. Proficiency with video editing tools, e-learning authoring tools (e.g., Articulate Storyline, Rise 360, or Adobe Captivate) and visual design tools (Canva) to create brand-aligned visual assets and intuitive digital layouts.
• Exceptional ability to pivot between highly technical writing (SOPs, step-by-step user guides, storyboards) and creative messaging (internal marketing, newsletters), distilling complex data into simple, actionable, and engaging training for diverse audiences.

Benefits

• Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
  • 401(k) retirement plan with company-matching contributions
• Work-Life Balance
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility