[Hiring] Trainer Quality Specialist @Learnlight
Mar 28, 2025 - Learnlight is hiring a remote Trainer Quality Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Mexico.
Role Description
In this exciting new career opportunity, you’ll be reporting to the Head of Trainer Quality on full-time hours and working from home remotely.
As a Trainer Quality Specialist, you will have a direct impact on monitoring our Trainers' performance to ensure they deliver high-quality training that meets both our standards and our clients' needs. Collaborating with our Trainer Support team, you will:
- Monitor and evaluate Trainers’ performance, addressing low ratings and complaints from learners and clients.
- Identify low performers and implement improvement plans, providing feedback, guidance, and coaching.
- Collaborate effectively with stakeholders from other departments and teams.
- Maintain and update toolkits, workflows, and processes.
- Keep accurate records of actions taken, including termination of trainer contracts if necessary.
Qualifications
- Bachelor's degree in a relevant field (e.g., Education) with 2-3 years of experience in language training.
- Advanced English skills (both written and spoken); additional languages are a plus.
- Strong analytical skills to assess Trainers’ capabilities, identify areas for improvement, and analyze data effectively.
- Excellent communication and interpersonal skills, with the ability to work collaboratively and handle challenging situations professionally.
- Familiarity with e-learning platforms, digital training tools, and proficiency in Microsoft Office and other relevant software.
Benefits
- Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.
- Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.
- Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.
- Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments.
- Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.
- Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).
Company Description
Learnlight is an EdTech company that provides language, intercultural and soft skills training to leading companies and organizations around the world. We deliver blended virtual, blended face-to-face, and digital solutions to 100,000+ learners in 1500+ clients across 150+ countries. We specialize in the digital transformation of learning programs and the empowerment of talent to excel in an increasingly complex global environment.
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| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
