[Hiring] Total Loss Adjuster @GM Financial

Role Description

As a Total Loss Adjuster for General Motors Insurance, you will:

• Investigate, evaluate, negotiate and adjust low to moderately complex claims presented by or against our insureds.
• Confirm coverage, determine legal liability, and equitably settle/defend in compliance with all state regulatory requirements.
• Manage and support the customer through the damages process for total loss.
• Look for recovery opportunities and pursue them when appropriate.
• Work with a great deal of autonomy and make decisions to effectively and efficiently resolve claims.
• Recognize life events, understand customer's needs and provide advice to deliver appropriate solutions.

This is a remote position that does not require any travel.

You will provide claims service via various channels to policyholders and third-party customers, handle low to moderately complex auto claims, and acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes.

Qualifications

• Experience in an inbound phone-intensive, contact center environment using a headset.
• Knowledge of how to build lasting relationships with internal and external customers and business partners.
• Computer literacy in a Windows operation environment.
• Strong written and verbal communication skills.
• Ability to implement and adapt to rapid change.
• Creative, innovative and forward-thinking mindset.
• Able to navigate and work in multiple systems simultaneously.
• Working effectively within an AI enabled environment.

Requirements

• High School Diploma or equivalent required, Bachelor’s Degree in related field preferred.
• 1+ years of claims adjusting experience required.
• 1 year of customer service experience preferred.
• 1 year of customer contact experience preferred.
• Current Insurance Adjuster License required. Florida license strongly preferred.

Benefits

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
• Competitive pay and bonus eligibility.
• 100% remote work.