[Hiring] TikTok Shop and Marketplace Operations Specialist @Lago

Role Description

The TikTok Shop and Marketplace Operations Specialist (VA) will be responsible for managing various aspects of TikTok Shop operations, including account health, returns, listings, and additional marketplaces.

Responsibilities

• Account Health and Appeals:
  • Monitor TikTok Shop account health daily in Seller Center.
  • Draft, file, and follow up on appeals for listing violations and shop-level actions.
  • Prepare and submit brand authorization and product qualification applications.
  • Keep a running log of every violation, appeal, outcome, and root cause.
  • Escalate issues that threaten shop standing immediately.
• Returns, Refunds, and Customer Issues:
  • Own the return and refund request queue in Seller Center.
  • Work with the returns processor (Unturned) to manage returned items.
  • Track return reasons, return rates, and refund amounts by product.
  • Handle customer messages tied to orders, returns, and shipping.
• Listings and Catalog Maintenance:
  • Create new TikTok Shop listings for apparel and footwear.
  • Maintain existing listings and correct errors.
  • Keep TikTok Shop listings aligned with the Amazon catalog.
  • Work with the catalog team on product data and image sourcing.
• Additional Marketplaces:
  • Create and maintain listings on Shein and Shopify.
  • Process Stadium Goods dropship orders.
  • Work return requests and customer messages on Shein and Shopify.
  • Monitor account health and performance metrics on Shein.
• Growth Areas:
  • Run recurring inventory sync checks across platforms.
  • Document TikTok Shop procedures as written SOPs.
  • Learn additional areas such as promotion and campaign setup.
• Reporting:
  • Deliver a short weekly operations summary covering TikTok Shop and other marketplaces.
  • Maintain trackers behind the summary for leadership review.

Qualifications

• 1+ years of hands-on experience operating a TikTok Shop (US market).
• Direct experience with TikTok Shop account health and filing appeals.
• Experience working the TikTok Shop returns and refunds queue.
• Hands-on experience creating and maintaining TikTok Shop listings.
• Organized and reliable with recurring queues.
• Comfortable in Google Sheets for logs and trackers.
• Excellent written English for appeals and customer messages.
• Strong working proficiency with AI tools, especially Claude.

Requirements

• Amazon Seller Central experience (nice-to-have).
• Experience with multichannel listing tools (we use 4Seller).
• Familiarity with TikTok Shop affiliate operations.
• Experience selling branded athletic apparel or footwear.
• Seller-side experience on Shein.
• Shopify admin experience.

Benefits

• Remote Work: Work from anywhere with a global team.
• Growth Opportunities: Shape your role and grow with the company.
• Innovative Culture: Join a passionate team leveraging data for success.

Company Description

As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement.