[Hiring] Cloud Marketplace and Partner Incentives Operations Specialist @Hyland

Role Description

You are a detail-oriented operations professional with hands-on experience in cloud marketplace platforms, co-sell programs, and hyperscaler incentive administration. You thrive in fast-paced environments, take ownership of complex operational workflows, and bring a continuous improvement mindset to everything you do.

Responsibilities

• Maintain and coordinate Hyland's listings across AWS, Microsoft Azure, and Google Cloud Marketplaces, ensuring accuracy of descriptions, pricing, categorization, and supporting documentation aligned to product launches and go-to-market activities.
• Execute end-to-end operational processes for private offers, standard marketplace transactions, renewals, and co-sell opportunities in partnership with Deal Desk, Revenue Operations, Finance, and Legal.
• Perform monthly marketplace revenue reconciliation, invoicing validation, transaction reporting, and issue resolution with Finance and operational stakeholders.
• Administer hyperscaler incentive and funding programs — including submissions, documentation, deadline tracking, utilization reporting, and reconciliation — while maintaining audit-ready records and controls.
• Administer WorkSpan, including user access, configuration, data quality, operational support, and process documentation, while coordinating integration and automation improvements with IT and Salesforce delivery teams.
• Develop and maintain dashboards and recurring reports for marketplace transactions, co-sell activity, incentive submissions, and funding utilization — analyzing data to identify gaps and recommend process improvements that reduce manual effort and strengthen controls.

Qualifications

• 4–6 years of experience in cloud marketplace operations, sales operations, partner operations, co-sell operations, or incentive and funding program administration.
• Direct experience administering listings or transactions within AWS Marketplace or Microsoft Azure Marketplace.
• Experience administering WorkSpan, Tackle.io, Labra, or an equivalent co-sell or marketplace platform.
• Experience with Salesforce and data-visualization tools such as Power BI or Tableau.
• Proven ability to develop operational dashboards, KPIs, and recurring reports that support business decision-making.

Requirements

• Experience with AWS Partner Network, AWS ACE, Microsoft Partner Center, or comparable hyperscaler partner platforms.
• Relevant AWS or Microsoft partner or cloud certification.
• Experience with marketplace transaction processes including private offers, contracts, renewals, invoicing, or revenue reconciliation.
• Experience administering market development funding, co-sell, or partner funding programs including submission, tracking, and reconciliation.
• Strong analytical mindset with the ability to identify process gaps and recommend scalable operational improvements.