[Hiring] Ticketing Manager @Insomniac Events

Role Description

We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, and other divisions of Insomniac, partners, rental facilities, and vendors/clients. This position reports to the Ticketing Director and the Event Producer for box office operations.

Responsibilities

• Build and maintain ticketing pages from conception through to settlement for all assigned events, including layaway plans and second/third party allocations, as applicable.
• Partner with promoters to proactively suggest additional revenue-driving opportunities, where appropriate.
• Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs.
• Process comp orders for community partners, sponsors, and other key groups as necessary.
• Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons.
• Manage on-site box office operations including advancing all necessary assets from internal and external groups, hiring and managing staff, setting up and tearing down in all weather conditions.
• Create and adhere to operational budgets, forecast for all expenses and communicate changes in budget needs to producer team.
• Ensure compliance to all Company policies and procedures in order to adhere to all audit programs, and ensure cash and credentials are protected from loss at all time.
• Other duties as assigned.
• Frequent travel will be required (economy).

Qualifications

• Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster, TicketWeb, Universe, Eventbrite).
• Advanced level of Microsoft Excel knowledge including experience with medium-complexity formulas (nested VLOOKUPs, COUNTIFs etc.), PivotTables, and other data manipulation tools to create custom reports and extract necessary information from large datasets.
• 3+ years’ experience in large-scale festival production and operations.
• Customer service experience in large-scale ticketed events.
• Excellent organization, communication, and leadership skills.
• Ability to multitask and handle last-minute changes with a calm demeanor.
• Four-year college degree preferred; high school diploma or equivalent required.
• Must be motivated with an “everything is possible” attitude.
• Must be an active problem solver, instilled with a sense of urgency for projects large and small.
• This role is remote and is required to be on various site locations.

Requirements

• Must be able to tolerate loud noise levels & busy environments.
• Must be able to lift 50lbs (chairs, tables, etc.).
• May work in drastic temperature climates.
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Company Description

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

• Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe.
• Since its inception, Insomniac's events have taken place in 13 countries across five continents.
• The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days.
• The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.