[Hiring] Technology Operations Specialist @Canon U.S.A., Inc.

Role Description

Responsible for delivering technical services to customers, ensuring smooth implementation, configuration, and support of Canon’s technology solutions. This role focuses on hands-on execution while maintaining awareness of customer goals and success outcomes.

• Solution Knowledge & Awareness: Establishes and maintains a thorough knowledge of the client's networking environment, maintaining up-to-date knowledge and documentation of all solutions deployed within the client's environment.
• Service Delivery: Delivers application administration services for fleet management, output management, and scanning software solutions in alignment with contractual commitments, executing technical service delivery tasks such as solution testing, setup, configuration, documentation, training, and troubleshooting.
• Customer Relationship Management: Maintains effective relationships with client IT administrators and personnel, addressing their needs and resolving issues promptly, escalating as appropriate for broader team support.
• Value Realization: Supports client achievement of measurable business outcomes by ensuring full product and technical services adoption.
• Risk Management: Supports the identification and mitigation of risks associated with customer feedback, technology solution performance, and customer network environment challenges.
• Training: Develops and delivers technical material for customer IT resources or end users.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Customer Success experience preferred.
• Requires up to 30% travel to client sites, including overnights (valid driver’s license and acceptable driving record necessary).
• Requires strong interpersonal and communications skills, and public speaking skills.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Company Description

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.