[Hiring] Operations Specialist @Kokua

Role Description

Operations Specialists place the right teachers in the right classrooms. You work with school leaders to provide teachers who fit in well to their school culture. You thrive in a fast-paced environment, and operate with grace and tact to successfully fill all of our daily assignments. You are personable and develop relationships over the phone quickly, setting firm expectations with our teachers while maintaining strong rapport. Our school leaders and our teachers can depend on you to follow through. You are tech-savvy with the ability to navigate multiple applications at once, and you are an afternoon/night person who enjoys working in the afternoon/evening with work hours of 11:30 - 7:30 EST.

This is a fixed-term contract position expected to begin in mid-November 2026 and conclude on March 31, 2027. The anticipated hourly rate for this position is $26–$30 per hour, depending on experience and qualifications.

Responsibilities

• Fill 100% of Classrooms in Need
  • Directly responsible for placing the right teachers in the right classrooms.
  • Utilize an absence management system to monitor assignments and fill same day and advanced requests.
  • Use creativity, innovation, and people management skills to maximize Guest Teacher turnout.
• Be an Organizational Master
  • Effectively prioritize target outcomes for each day and week.
  • Adapt quickly to changing priorities based on school needs.
  • Responsible for critical data input and attention to detail.
• Build Strong Relationships with Schools and Guest Teachers
  • Main liaison between schools, Guest Teachers, and Kokua.
  • Communicate professionally and warmly with teachers and schools.
  • Build relationships with Guest Teachers to promote tenure and assignment fulfillment.
  • Engage with school partners to ensure satisfaction and retention.
• Utilize Data to Drive Innovation
  • Comfortable using data to think strategically about daily tasks and planning.
  • Proficient with Excel and Google Sheets for data analysis.
  • Think creatively to improve processes and performance.
• Ensure Alignment Across Teams and Functions
  • Work closely with Regional and Talent Teams to match the right talent to the right classrooms.
  • Professional, solutions-oriented team player who follows through on deadlines.
  • Bring positive energy to the team and inspire those around you.

Qualifications

• 1-2 years experience teaching or otherwise working closely with students is strongly preferred.
• Exceptional written/verbal communication and people skills.
• Strong time-management and prioritization skills, including the ability to track details and deadlines of multiple work streams.
• Self-motivated with a demonstrated ability to independently accomplish goals.
• Bachelor’s or equivalent work experience.

Who You Are

• A self-starter, organized, pays attention to detail; proactive; pleasant and fun to work with.
• Strong team player willing to do whatever it takes to get the job done. No job is too big or too small.
• Motivated, hungry, wants to make an impact.
• Able to work across functions and teams within the organization.
• Efficient communicator (written and verbal) who responds quickly.