[Hiring] Technical Trainer/Solution Architect @Copeland

Role Description

As a Technical Trainer/Solution Architect - Australia/New Zealand, you will be responsible for the efficient handling of technical queries, preparing training material, providing training and solutions (including but not limited to CO2) for all Copeland products. You will conduct training and provide solutions on application and installation, which will be a key part of the job. Business development via developing and delivering technical solutions inspired by customer needs and pain points through daily interaction with customers and the market will also be a key part of the job.

• Develop and deliver comprehensive training programs on Copeland’s products and technologies to end users, wholesaler staff members, and contractors to communicate value.
• Create and maintain up-to-date training materials, including presentations, handouts, and technical documentation.
• Collaborate with wholesaler staff to administer on-site training sessions at branches for contractors/end users.
• Collaborate with product management and other marketing teams to stay informed on new product launches and updates.
• Evaluate the effectiveness of training programs through participant feedback and performance assessments.
• Stay up to date on industry trends, technological advancements, and best practices.
• Participate in industry events and tradeshows.
• Communicate and share knowledge/experiences internally.
• Collaborate with primary account owners to develop comprehensive Air Conditioning, Heating, Refrigeration & Cold Chain solutions (including but not limited to CO2) that address specific customer needs and challenges.
• Analyze customer requirements and business objectives to design tailored system architectures; drive solution development by integrating various offerings into a cohesive, end-to-end solution.
• Create detailed technical specifications and solution designs, ensuring scalability, performance, and efficiency.
• Conduct technical discovery sessions with contractors to understand their existing systems and future goals.
• Develop and present solution proposals (including but not limited to CO2), including technical designs, ROI analyses, and implementation roadmaps.
• Participate in internal account planning sessions and identify any opportunities for solution selling.
• Identify and support any opportunities for upsell, cross-sell, and land new customers.
• Provide support to customers outside of Australia/New Zealand as needed.
• Perform related duties as assigned by the Supervisor.

Qualifications

• University degree in Refrigeration/HVAC/Electronic Control systems, or equivalent in Engineering.
• Minimum ten (10) years air-conditioning and refrigeration (HVAC/R) industry experience.
• Valid Driver License.
• Excellent hands-on technical knowledge of cold chain and compressors (freon and CO2 solutions) including variable & fixed speed, system design, electrical systems/inverter driver, controllers, PLC programming, and field troubleshooting.
• Knowledge in oil-free compressor and system development is an added advantage.
• Good written and oral English skills.
• Solid computer skills including MS Office, Internet software, E-mail, Windows.
• Excellent spreadsheet knowledge required.
• Excellent planning, organizing, and prioritizing skills.
• Attention to detail and an eye for errors.
• Able to communicate with all levels within the organization.
• Able to learn and work independently, whilst still working as an integral part of the team.
• Legal authorization to work in the country of employment – sponsorship will not be provided.

Benefits

• Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Company Description

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!