[Hiring] Technical Support & Operations Specialist @Anavah Talent

Role Description

A fast-growing U.S.-based technology startup is looking to add a Technical Support & Operations Specialist to its team. The role sits at the intersection of technical support and operations. You'll be responsible for:

• Responding to inbound support requests
• Troubleshooting software and hardware issues
• Identifying when issues require escalation
• Helping maintain accurate operational data and reporting

This is an execution-focused role for someone who enjoys solving technical problems, working across systems, spotting patterns, and creating structure in a fast-moving startup environment.

Qualifications

• At least 3+ years of experience in technical support, IT helpdesk, SaaS support, technical operations, or a related technical role
• At least 1 year of experience working with a technology startup (ideally U.S. or Australia based)
• Prior work experience with Windows operating system, remote desktop software, and other software/IT programs such as Intercom
• Exceptional proficiency in English (at least C2 level), with excellent written communication skills
• Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

Requirements

• Investigate customer and operational issues by reviewing system information, configurations, data, and documentation to identify root causes and patterns
• Maintain accurate operational and support data and contribute to the reporting backbone by tracking trends, identifying inconsistencies, and surfacing actionable insights
• Document issues, resolutions, and recurring patterns while partnering with Customer Success, Engineering, and other teams to improve processes and support resources
• Take ownership of problems from investigation through resolution, adapting to evolving systems and processes while helping build a reliable, scalable support and operations function
• Respond to customer inquiries through Intercom, Pylon, email, and other support channels, resolving Tier 1 issues efficiently and professionally
• Troubleshoot software, hardware, account, configuration, and connected-device issues, escalating more complex problems to the appropriate internal teams
• Build strong knowledge of ReSpark’s software, customer workflows, and scrap metal recycling operations to effectively diagnose and resolve issues
• Strong analytical, organizational, and attention-to-detail skills, with comfort working with spreadsheets, reporting, or operational data
• Highly responsive, self-directed, and comfortable prioritizing competing requests in a remote environment

Benefits

• Competitive Compensation – We recognize your skills and experience with a great compensation package
• Regular Payday in USD – Twice per month, we send USD right to your bank account
• Company-Provided Laptop – We’ll provide the equipment you need to do your best work
• Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world
• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
• Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel
• Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people
• Global Networking - Work with top international teams across 12 countries around the world
• Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way
• Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases