[Hiring] Technical Services Engineer @Charter Manufacturing

Role Description

Join the Charter Steel Commercial team as a Technical Services Engineer. Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to:

• Understand their application requirements
• Develop material specifications
• Ensure Charter's products deliver the right performance for their needs

Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.

Qualifications

• Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience
• Five plus years in process engineering or manufacturing in the production or use of Charter products or steel-making
• Two plus years' experience involving customer interactions
• Strong understanding of the specialty metals or steelmaking process
• Effective written and oral communication skills
• Technical ability to understand, recommend, and raise concerns with customer specifications
• Interpersonal skills to work with individuals at all levels of an organization
• Experience in coaching and influencing others to achieve results
• Proven ability to explain technical issues and influence product specifications
• Proficiency in the basic features of Microsoft Office software programs
• Ability to travel up to 40%

Requirements

• Learn the specification review, MDS review, material claim processes and be able to take on the process as needed
• Manage customer claims and respond to field issues/concerns
• Understand internal technical resources and leverage them in support of customer expectations
• Report significant customer technical issues to all levels of the business
• Lead and/or support New Product Development within Charter as well as partnering with the customer
• Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy
• Act as a technical resource for the Sales function (both Inside and Outside Sales)
• Interpret customer specifications to recommend the appropriate Charter product for a given application
• Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application
• Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer
• Attend and participate in industry/association events in support of Charter’s products
• Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues
• Develop strong technical relationships with customers to work through issues
• Influence and suggest improvements for customer’s processes
• Follow Environmental, Quality, and Safety Management System procedures and requirements
• Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description

Benefits

• Comprehensive health, dental, and vision benefits
• 401(k) plan that includes employer matching and profit sharing
• Company-paid life insurance
• Disability coverage
• Paid time off (PTO)