[Hiring] Technical Product Support Engineer 3 @Onto Innovation

Role Description

The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
• Provide on the job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support of documentation development and qualification criteria during New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Must be able to remain in a stationary position for lengthy periods of time
• Constantly positions self to access serviceable areas in a cleanroom environment
• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Qualifications

• Proficient in Microsoft Office products
• Familiar with PCs and have a strong troubleshooting background
• Ability to travel both domestically and internationally and have a current Visa or entry permission
• 40% travel required
• Minimum 5 years of experience in Field Support Service
• Bachelor’s degree in engineering, Physics, or a related technical discipline; advanced degree preferred
• Outstanding verbal and written communication skills necessary

Benefits

• Competitive salaries
• Comprehensive benefits package including health, dental, and vision coverage
• Life and disability insurance
• PTO
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• Wellness initiatives
• Access to cutting-edge tools
• Collaborative, inclusive culture where contributions are valued and recognized

Compensation & Growth

• Base Salary Range: $71,360.00 - $107,040.00, offered in good faith and based on experience, location, and qualifications
• Annual bonus opportunities and potential long-term incentives tied to both company and individual success

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).