[Hiring] Technical Problem Manager @TEKsystems

Role Description

• Lead the end-to-end Problem Management lifecycle, from investigation through closure.
• Facilitate and validate Root Cause Analyses.
• Partner closely with Incident Management, Change Management, Engineering, and other team members.
• Drive accountability for corrective and preventive actions.
• Analyze incident trends and identify opportunities to reduce operational risk.
• Maintain governance, reporting, metrics, and SLA compliance within the Problem Management process.
• Utilize ServiceNow to track problems, actions, and resolutions.

Qualifications

• Extensive experience in Problem Management within an enterprise IT environment.
• Strong technical background in any area involving Network Engineering, Service Engineering, Application Engineering, Technical Support, or Operations.
• Experience leading complex Root Cause Analysis efforts.
• Strong understanding of ITIL, Incident Management, and Change Management processes.
• Experience with ServiceNow or similar ITSM tools.
• Excellent communication and stakeholder management skills.

Requirements

• This is a Contract position based out of Madison, WI.
• The pay range for this position is $55.00 - $65.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

• This position is anticipated to close on Oct 23, 2026.

Workplace Type

• This is a fully remote position.