[Hiring] Technical Consultant @Philips

Role Description

Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes.

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
• Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

Qualifications

• 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
• Computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience; Bachelor’s degree preferred.

Requirements

• Travel for business: Approximately 75% travel across the specified geography is required.
• Average driving time is 1-4 hours daily; occasional overnight stays and travel by air and/or train may be required.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
• Work flexible hours based on business needs, including non-standard work hours, overtime, weekends, and on-call rotations.
• Wear all required personal protective equipment.

Benefits

• Hourly pay range for this position in California is $32.00 to $51.00, plus overtime eligible.
• Field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.
• Comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.