[Hiring] Technical Assistance Representative/Chemist @Polynt Group

Role Description

The Technical Assistance Representative works closely with other Polynt functions including commercial, operations, and R&D to assist existing and new customers in using Polynt Products. This role participates in:

• Product recommendations
• Product testing/benchmarking
• Training
• Product trials
• Process review
• Troubleshooting

Technical Assistance provides customers with formal or informal training and is an interface for investigation and communication concerning product complaints. This role directly contributes to Polynt’s commercial success through:

• Achieving product approvals
• Customer satisfaction
• Customer loyalty

The Technical Assistance Representative works under the direction of a TA supervisor or mentor and Polynt Account Manager. Assignments typically focus on a specific technology area with exposure to other areas, depending on organizational needs, performance, etc. This role will serve the western United States and western regions of Canada including:

• Southern & Northern California
• Washington
• Oregon
• Nevada
• Arizona
• Utah
• New Mexico
• Colorado
• Wyoming
• Edmonton
• Alberta

The salary range for this position is $90,000 - $120,000/annum. Candidate must be living in the Western region of the US in close proximity to an airport. This position does not provide sponsorship and candidates must be authorized to work in the US for any employer.

Qualifications

• B.A. or B.S. in chemistry, chemical engineering or related science/engineering field
• Minimum of 2 years related industry experience in polyester and vinyl ester thermoset resins, other thermoset resins and/or gel coats

Requirements

• Performs work in accordance with local, state and federal regulations including OSHA, DOT and EPA
• Recognizes personal and legal responsibility regarding compliance with rules and regulations, standards and Polynt’s ISO 9001 Quality Management System
• Maintains housekeeping in individual and shared workspaces
• Conducts inspections as assigned
• Ensures that others meet health and safety standards
• Leads safety topic(s) in weekly safety meetings
• Participates in Health and Safety Committee, review of chemical hygiene plan, job safety analysis (JSA), risk assessments, incident investigation, and management of change (MOC)
• Conducts process reviews and gathers information from customers
• Communicates recommendations to customers
• Provides training to customers and Polynt personnel
• Follows trial products through customer processes and documents product performance
• Identifies best practices and poor practices
• Diagnoses routine issues with Polynt products
• Writes call reports and customer letters covering findings of customer visits
• Develops knowledge of a business unit in one or more chemistries, applications/market areas or processes
• Able to find/view test methods, work instructions, forms and other documents in Polynt DMS
• Able to enter a project on the Host 2 Project System/RADAR
• Able to request physical or analytical testing
• Working knowledge of Microsoft applications including Outlook, Excel, PowerPoint, Teams, and Word
• Able to book travel and report expenses
• Able to find basic information in SAP

Benefits

• Paid Time Off (PTO) and Sick Leave
• 401(k) with Company Match and Profit Sharing
• Comprehensive Medical, Dental, and Vision Insurance (PPO, HSA, FSA)
• Company-Paid Life Insurance and Short-Term Disability
• Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• Tuition Reimbursement Program
• This position is eligible for annual incentive program

Company Description

Polynt Composites USA is a global leader in the manufacturing of composites, coatings, and chemical intermediates, serving key industries such as industrial, transportation, construction, marine, medical, and consumer goods.