[Hiring] Technical Adoption Manager @Broadcom

Role Description

This position requires a Top Secret security clearance with polygraph.

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.

Upon joining our Technical Adoption Manager team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.

You will play a critical role in guiding enterprise customers by enabling them to:

• Rapidly and successfully onboard, adopt and realize business value through success planning/execution, and technical guidance across the entire customer journey.
• Create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals.

During the first year, you will onboard into the TAM role and then work with your assigned customers:

• Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer.
• Ensure best-in-class execution and recommend improvements in customer's operations that add value.
• Articulate their long-term and short-term goals and how they connect to the bigger picture of their business.
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance.
• Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops.
• Present your achievements and customer progress in Quarterly Business Reviews.

Qualifications

• Bachelor's degree preferred. Relevant years of experience in lieu of a degree may be considered.
• 12+ years related experience.

Requirements

• Proven work experience in customer-facing positions (e.g., TAM, Solution Engineer, technology consultant).
• Experience with enterprise-level virtualization and ability to map additional VMware solutions to customer’s unique business and technical requirements.
• Expertise with VMware’s Multi-cloud products (Infrastructure SDDC, Cloud Environment, Network Virtualization, Automation/Monitoring).
• Ability to create a Success Plan with objectives/tasks aligned to customer requirements/business objectives.
• Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans.
• Provide Solution Guidance & best practices review to identify performance optimization opportunities.
• Present and communicate effectively and build relationships with CxO level personnel.

Benefits

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types.
• Generous Time Off Programs.
• Employee Stock Purchase Plan (ESPP).
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.).

Compensation and Benefits

The On Target Earnings (OTE) range for this position is USD 154,700.00 to USD 247,500.00. OTE includes Sales Incentive Commission in accordance with relevant plan documents and salary. In addition, as a valued member of our team, you'll be eligible to receive a competitive new hire equity grant and annual equity awards, directly connecting your success to the company's growth.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time.