[Hiring] Technical Accounting Manager @Blue Desk Recruitment

Role Description

This is a critical leadership role responsible for the operational success and entrenchment of two strategic enterprise accounts. The Technical Account Manager will lead a dedicated team of Data Engineers, ensuring the successful delivery of complex market data warehousing and transaction processing pipelines. This role bridges the gap between high-stakes client management, strict SLA adherence, and technical team leadership.

Key Responsibilities

• Client & Service Management
  • Own the end-to-end operational relationship with enterprise clients, serving as the primary point of contact for technical delivery, SLA adherence, and account entrenchment.
  • Conduct monthly service reviews, presenting performance metrics, incident reports, and capacity planning to senior client stakeholders.
  • Manage the end-to-end incident lifecycle, acting as the ultimate escalation point for severity issues and ensuring timely communication of workarounds and root-cause analyses.
  • Liaise directly with third-party data vendors to resolve blockers and maintain SLA compliance for market data availability.
  • Identify opportunities for account growth and software entrenchment, working with client Business Analysts and Architects to propose new use cases for our data solutions.
• Team Leadership & Operations
  • Directly manage a team of Data Engineers, fostering a supportive, growth-oriented culture while ensuring optimal resource allocation.
  • Oversee release management processes, coordinating with your team and the client to schedule and execute upgrades, bug fixes, and environment testing (Dev, QA, Pre-Prod, Prod).
  • Protect the engineering team from scope creep and manage stakeholder expectations regarding turnaround times for change requests and custom development.
  • Ensure institutional knowledge is documented, preserved, and distributed across the team to prevent single points of failure.
• Technical Translation
  • Maintain a solid understanding of the client’s data processing pipelines, market data warehousing, and reporting requirements to facilitate high-level technical discussions.
  • Know when to bring in Business Analyst/Architect colleagues into the discussions.

Qualifications

• Exceptional stakeholder management skills, with a track record of handling high-pressure situations, navigating difficult client conversations, and managing tight SLA deadlines.
• Strong technical fluency in data pipelines, database architecture, and market data workflows.
• Experience managing enterprise change control processes and release management schedules.

Requirements

• Relevant tertiary education and at least 5 years in a technical account manager role.

Benefits

• Package & Remuneration: R65-80k pm.

Working Conditions

• Given the nature of the financial data SLA, this role requires occasional flexibility to oversee critical weekend deployments and act as the escalation point for severe after-hours incidents.

Reporting

• The candidate will report to the Managing Director.