[Hiring] Technical Account Engineer @Bask Health

Role Description

We're looking for a Technical Account Engineer to help Bask Health's merchants maintain reliable technical operations, resolve complex platform challenges, and make effective use of our software. This role combines ongoing technical account ownership, integration troubleshooting, platform configuration guidance, and cross-functional problem-solving.

• Work with an assigned group of customer accounts to understand their technical environments, operational workflows, and recurring challenges.
• Develop a detailed understanding of Bask Health's platform and how its technical capabilities support customer operations.
• Help customers maintain working configurations and address technical issues that interfere with their use of the platform.
• Serve as a technical point of contact for assigned accounts when they need deeper guidance or investigation.
• Work closely with customer success managers to understand each customer's business priorities and the technical challenges affecting their experience.
• Investigate problems involving APIs, webhooks, authentication, configuration settings, and data exchange.
• Document customer technical environments, recurring issues, troubleshooting history, and outstanding action items.
• Support technical validation of customer workflows after relevant platform updates or issue resolutions.
• Communicate technical findings in language that both technical contacts and business stakeholders can understand.
• Take ownership of assigned technical account issues through resolution or appropriate handoff.

Qualifications

• 3+ years of experience in technical account management, customer engineering, technical support engineering, solutions engineering, or a closely related customer-facing technical role.
• Demonstrated experience supporting customer-facing SaaS applications.
• Strong understanding of web-based software applications and integrations.
• Working knowledge of REST APIs, HTTP methods, status codes, and JSON.
• Strong written and verbal communication skills.
• Experience managing multiple customer technical requests simultaneously.
• Strong analytical thinking and problem-solving skills.
• Strong organizational skills and attention to detail.

Requirements

• Experience troubleshooting technical problems affecting customer operations.
• Ability to investigate integration errors and identify likely causes.
• Experience using browser developer tools or similar technical diagnostic tools.
• Ability to reproduce software defects and document troubleshooting steps.
• Experience collaborating directly with software engineering teams.
• Familiarity with technical escalation and incident management processes.
• Comfortable learning complex software platforms and technical workflows.
• Availability to collaborate during required U.S. Eastern Time working hours.

Benefits

• Work in a remote, cross-functional environment where technical judgment, initiative, and accountability are important.
• Help customers maintain reliable platform operations and strengthen long-term customer confidence in Bask Health.