[Hiring] Technical Account Manager @Delinea

Role Description

Delinea is seeking an experienced and self-driven Technical Account Manager to join our outstanding Customer Success team. This individual will need to be detail-oriented, proactive, and able to perform well under pressure. If you are motivated by challenges, have a passion for excellence, and are customer-centric, then this could be the opportunity for you.

• Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings.
• Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment.
• Regularly monitor customer health and communicate results with regional sales, support, and renewals teams.
• Deliver remote services to new and existing customers including software configuration, onboarding, and training.
• Engage with customers to quickly resolve high priority issues impacting their service delivery.
• Track new bugs, new product releases, and security vulnerabilities, proactively notifying customers of any changes.
• Conduct regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations.
• Document customer environment details and share with Delinea Support and Engineering teams for faster issue resolution.
• Coordinate and oversee Early Beta Access program of new releases.
• Travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment, subject to travel and safety restrictions.
• Maintain an established level of performance with customers measured via satisfaction surveys.
• Foster and leverage key relationships inside Delinea to influence various functional groups to solve customer issues quickly.
• Develop and present executive-facing reports that summarize real-time situational updates and analysis.

Qualifications

• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
• Understanding of applications, infrastructure, and processes used in large organizations integrated with Privilege Access Management solutions.
• Previous experience with Delinea or other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus.
• Experience leading large, transformational technology projects that cross typical enterprise silos.
• Experience addressing significant technical challenges with minimal supervision or guidance.
• Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis.
• Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges.
• Strong written and verbal communication skills in a professional setting.
• Ability to construct documentation that identifies current and established operational procedures clearly and concisely.

Requirements

• Microsoft Active Directory administration and design experience.
• Microsoft Windows server administration and engineering experience.
• Expertise with at least one major Infrastructure as a Service (IaaS) provider such as Microsoft Azure or Amazon.
• UNIX and/or Linux administration experience in large organizations.
• Experience with NIS or LDAP administration is a plus.
• Previous experience working with cloud or as-a-service solutions.
• Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management.
• Working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos.
• Experience with other PAS solutions such as BeyondTrust, CyberArk, etc.
• Demonstrated capabilities with scripting languages such as Perl and PowerShell.
• Network Storage Device Administration experience is a plus.
• Microsoft SQL Reporting Services experience is a plus.
• Experience with Microsoft Clustering Services (MCS) is a plus.
• Experience with RabbitMQ or message brokering is a plus.

Benefits

• Competitive salaries.
• Meaningful bonus program.
• Excellent benefits, including healthcare insurance.
• Pension/retirement matching.
• Comprehensive life insurance.
• Employee assistance program.
• Time off plans and paid company holidays.