[Hiring] Technical Account Manager @Amazon

Role Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required.

The AWS Enterprise Support Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies including:

• Compute
• Storage
• Database
• Big Data
• Application-level Services
• Networking
• Serverless
• Deployment
• Security

This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The TAM role is not directly hands-on keyboard within the customer's environment for troubleshooting customer support issues. You will work with appropriate engineers and service teams to see issues through to resolution.

You will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services including:

• EC2
• S3
• DynamoDB & RDS databases
• Lambda
• CloudFront CDN
• IoT

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding:

• Incidents
• Trade-offs
• Support
• Risk management

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy and resilient.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Qualifications

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree
• Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience
• 2+ years of technical engineering experience

Requirements

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
• Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
• Development in a distributed systems environment
• Experience in Information Technology operations
• Experience in a 24x7 operational services or support environment

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Company Description

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.