[Hiring] Manager, Technical Account Management @Huntress Labs

Role Description

You will lead the team responsible for helping Huntress partners get real value from the platform after the sale. You will build a team that is outcome-obsessed about rapid deployment, product adoption, partner retention, and growth, while making sure every Technical Account Manager delivers on the promise of the role.

• Give a $h*t by stepping into problems early, removing blockers, and ensuring your team supports more than the immediate account request.
• Create space for TAMs to bring useful product feedback, support marketing efforts, and coordinate with teams across Huntress.
• Candor will shape how you coach, set expectations, and address missed commitments.
• Give More Than We Take by raising the quality of every partner interaction and turning technical account reviews into trusted conversations about value, retention, and expansion.
• Warrior Spirit will help you lead steadily through competing priorities, customer challenges, and the changes that come with a growing cybersecurity business.

Responsibilities

• Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.
• Set operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention.
• Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.
• Reinforce Huntress’ culture of accountability, execution, and customer impact.
• Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience.
• Partner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience.
• Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.

Qualifications

• You have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.
• You bring a strong cybersecurity background and can translate technical concepts into practical guidance for partners and internal teams.
• You have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.
• You can present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives.
• You manage competing priorities with strong organization, sound judgment, and consistent follow-through.
• Strong bias toward action, operational discipline, and measurable outcomes.
• Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment.
• You use AI to work faster and smarter in your own work, and you can build repeatable workflows that help a team prepare, communicate, and make better decisions.

Benefits

• 100% remote work environment - since our founding in 2015.
• Generous paid time off policy, including vacation, sick time, and paid holidays.
• 12 weeks of paid parental leave.
• Highly competitive and comprehensive medical, dental, and vision benefits plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Life and Disability insurance plans.
• Stock options for all full-time employees.
• One-time $500 reimbursement for building/upgrading home office.
• Annual allowance for education and professional development assistance.
• $75 USD/month digital reimbursement.
• Access to the BetterUp platform for coaching, personal, and professional growth.