[Hiring] Technical Account Manager @Fiserv

Role Description

As a successful Technical Account Manager, you will support Enterprise Fiserv partner clients and their merchant clients across technical questions, escalations, onboarding needs and multiple Fiserv platform interactions including:

• Acquiring
• CommerceHub
• TeleCheck ACH on file processing
• Fiserv and Network tokenization
• Native IOS and Android Mobile applications
• Bill Presentment and Payment business processing

You will work with Enterprise clients, Relationship Managers and Fiserv product management teams to guide our clients as they deploy Fiserv solutions to improve their client support experience. An understanding of ERP and Bill Payment processing in regulated industries such as Utilities, Government, and Healthcare is expected.

What you will do:

• Serve as the technical point of contact for client strategic questions, escalations, operational best practices, issue resolution through the full life cycle.
• Architect payment solutions, work with our client’s IT Management staff, Product Management, project implementation managers and their developers using cloud services, AI / agile development and leading HTML frameworks plus Document Object Models (DOM).
• Explain Fiserv technical stack, Commerce Hub capabilities and our platform strategy as well as technical direction to technical and non-technical business audiences.
• Develop and maintain an understanding of client technical strategies, integration models and payment services requirements.
• Lead investigations, root cause analysis and troubleshooting for escalated technical issues across internal teams and client stakeholders.
• Coordinate technical projects, implementation activities, transitions, and commercialization efforts to support merchant onboarding and portfolio growth.
• Manage technical playbooks, status reporting, communication as the senior technical and business process interface to large clients.
• Partner with Relationship teams, Account Executives and Commerce Hub product teams to support solution adoption, direct Application Programming Interface integration and semi-integration for card present and eCommerce use cases.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Qualifications

• Frequent travel to client sites is expected. This is a client facing role.
• 5+ years of experience in technical account management, technical pre-sales engineering and client-facing technology roles in payments, electronic bill presentment services and enterprise IT software (ERP, Revenue collection via web, mobile, eCommerce and card present applications).
• 7+ years of experience in the merchant services or payments industry for highly regulated verticals such as Government, Healthcare and Investor-owned Utilities.
• 5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams.
• Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word and PowerPoint, to manage status reporting, project tracking and client communications.
• Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal presentations and design meetings.
• Ability to analyze data, conduct root cause analysis and document technical findings, recommendations and next steps.
• Bachelor’s degree or higher in computer science, mathematics, physics, engineering or a related field, or equivalent combination of education, related experience and/or military experience.

Requirements

• Experience with Fiserv’s Commerce Hub orchestration solutions.
• Experience with internal systems at Fiserv.
• Project management (PMO) or Scrum certification.
• Experience supporting Application Programming Interface integrations or semi-integrated payment solutions.

Company Description