[Hiring] Team Leader @Extend Your Team

Role Description

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Responsibilities:

• Reviewing security documents for completeness and recording requirements
• Filing security documents with appropriate governmental entities
• Verifying client provided documents during the account creation process
• Assisting in the preparation and filing of account closing documents
• Assisting other departments with document requests and record-keeping

Qualifications

• At least 5+ years of experience handling US Loan or Mortgage tasks, with 2+ years in a lead, supervisor, or team management capacity
• Deep, hands-on expertise in Liens, Deed of Trust, Vesting, and HELOC Refi processing
• Demonstrated experience coaching or managing a team in a document processing, mortgage, title, or loan operations environment
• Comfort owning SLAs, quality metrics, and escalation paths for a team
• Strong stakeholder management skills – able to work directly with Legal, Compliance, and external parties (title companies, county recorders)
• Superb communication, collaboration, and problem-solving skills; excellent written English
• Experience using customer communication and task management programs, Google Drive, and Email
• Bachelor's Degree or comparable work experience in financial services
• Exposure to Automation or building AI bots is a plus
• Flexibility to work US Pacific time 9 AM to 7 PM (with a 1-hour break), including coverage planning across time zones