[Hiring] Team Leader @Sun Life

Role Description

The Team Leader provides a consistent excellent quality customer service experience by ensuring CCRs are motivated, coached, developed and skilled to meet SLAs and performance targets. The delivery of service requires a strong execution of our management operating system which is essential in our highly structured and fast paced work environment. The Team Leader reports to the Operations Manager.

Qualifications

• Band Level 4B and 5A are welcome to apply.
• For 4B, only employees who have held their current position for at least 12 months are eligible.
• Those who were recently promoted will not qualify for 4B.
• For 5A, this remains a lateral movement.
• Performance Rating of 3 or higher during the 2024 Annual Performance Review and in the stack rank for the last 6 months.
• Not on corrective action/Performance Improvement Plan and administrative case during or within 3 months prior to the roll out of the IJP.
• No reliability issues for the last 6 months.

Requirements

• Must be Work from home enabled, and with stable internet connection (at least 25mbps).
• Selected candidates to remain part of the team for a minimum of 12 months.
• Will not be eligible to apply to another IJP during this period.
• Scorecards from previous months will be considered to fulfill the minimum requirement for the next progression.

Company Description

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.