[Hiring] Reservation Agent @Nestify

Role Description

The reservation agent (UK) is responsible for creating and managing property listings across various mid-term property rental platforms for the UK market. As a reservation agent, you will play a key part in helping guests find the right property, working with landlords to support them in the renting process from marketing through to negotiation, progressing to the final move-in day. Throughout this, you will be offering exceptional customer service to your applicants, landlords, and other parties. The position reports to the Letting Manager.

Main Duties and Responsibilities

• Create and manage property letting listings
• Develop and maintain accurate and appealing property listings across the mid-term property rental platforms.
• Process and track tenant inquiries
• Respond to, process, and manage prospective tenant property renting inquiries by providing detailed information about available rental properties within the next 24 hours.
• Guest Relations
• Build strong relationships with potential guests to ensure potential ongoing business and to ensure a smooth and efficient booking process.
• Payment and Collection Management
• Manage tenant payments, rent collections, and renting deposit returns.
• Oversee, schedule, and manage pre and post property inspections.
• Data Management
• Gather and maintain data on tenant property inquiries, property preferences, and tenant feedback to continuously improve the Company’s property letting service.
• Market Awareness
• Stay updated on property market related rental trends and ensure property rental listings are competitive and reflect the latest property rental listings.
• Support the Lettings Team
• Collaborate with the wider property reservation team to ensure all administrative tasks related to tenancy agreements, renewals, and property management are completed efficiently.

Qualifications

• Preferably 2 to 3 years work experience in sales, sales negotiation, or in a similar letting and/or administrative position
• Advanced level of competency in English (C1 or C2)
• Strong English proficiency (written and verbal communication)
• Exceptional organisational skills
• Excellent ability to pay attention to detail and a proactive approach to problem-solving
• Ability to work independently as well as part of a team
• A positive and professional attitude when dealing with landlords and tenants
• Be technologically savvy – working with various software applications

Working Days and Hours

• Monday to Friday
• 9:00am to 6:00pm (UK time)
• This position is based in the Philippines (Remote)

Benefits

• A full-time freelance contract
• Competitive remuneration package
• Fully remote role within the Philippines
• A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance
• An opportunity to grow in your career in terms of acquiring new skills and work experience