[Hiring] Team Captain @Boldr

Role Description

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.

Qualifications

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS).
• A general understanding of content moderation.
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning.
• Excellent verbal and written communication skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.

Requirements

• Curious and authentic, just like us! #beboldr
• Passionate about learning and developing relationships with clients.
• Analytical and a problem solver.
• Able to multitask and prioritize.
• Adaptable to change and attentive to detail.
• Able to work well in a team environment.
• Able to reduce frustration on heated topics by listening and being solutions-oriented.
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic.
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions.

Benefits

• Impact-driven environment.
• Opportunity to grow and achieve our Purpose.
• Supportive team culture.