[Hiring] Talkdesk Technical Lead / SME @Inficare Technologies

Role Description

As a mid-level contractor, you will be responsible for mapping business requirements into contact center architecture and designing intelligent call routing, IVR, and omnichannel flows.

• Map business requirements into contact center architecture; design intelligent call routing, IVR, and omnichannel flows
• Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders
• Configure and optimize intelligent routing, virtual agents, and agent-assistance tools
• Ensure accurate data mapping between Talkdesk and enterprise systems (JIRA, Zendesk, Policy Administration System)
• Troubleshoot API issues, latency, and call-routing failures
• Guide team members and business stakeholders through integration activities
• Provide weekly status reporting, dashboards, and cost/profitability tracking
• Liaise with vendor partners and propose suitable solutions

Qualifications

• Hands-on experience designing and implementing solutions using Talkdesk CCaaS
• Experience integrating Talkdesk via built-in and custom connectors (e.g. Zendesk)
• Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools
• Knowledge of contact center fundamentals, SIP/VoIP, and skills-based routing
• Experience in SCRUM/Agile environments
• Strong communication, analytical, and stakeholder management skills

Requirements

• Talkdesk Certification (Admin or Architect)
• Experience working with SA (South American) customers

Benefits

• Fully Remote - open to candidates anywhere in the USA.
• Contract engagement, X-12 months duration, immediate start.