[Hiring] Systems Integration Analyst @Schneiderman & Sherman, P.C.

Role Description

Schneiderman & Sherman, P.C. is seeking a detail-oriented, analytical, and technically skilled Systems Integration Analyst to join our team. This position plays a critical role in supporting the firm's technology infrastructure by developing, maintaining, monitoring, and improving system integrations between our case management system, CaseAware, and various client and vendor platforms.

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a solid understanding of data mapping, system integrations, and business processes. This individual must be comfortable working independently, collaborating with internal departments and external vendors, and identifying opportunities to improve operational efficiencies through technology.

Responsibilities

• System Integration Development
  • Develop, configure, test, and implement new system integrations based on business and operational requirements.
  • Identify, analyze, and map data points within CaseAware to ensure accurate, consistent, and efficient data exchanges between systems.
  • Collaborate with internal departments to understand workflow requirements and translate business needs into effective integration solutions.
  • Identify opportunities to automate processes, improve data flow, and reduce manual intervention.
• Vendor Collaboration and Integration Testing
  • Work directly with external clients, vendors, and technology partners to coordinate integration development, modifications, and testing.
  • Conduct and coordinate testing within User Acceptance Testing (UAT) environments to validate functionality and data accuracy before production deployment.
  • Document testing results, identify discrepancies, and coordinate necessary corrections.
• Integration Maintenance and Enhancements
  • Monitor, maintain, and enhance existing integrations to accommodate evolving client requirements, vendor specifications, system updates, and internal business processes.
  • Troubleshoot integration failures, data transmission issues, and system discrepancies.
  • Coordinate necessary updates and modifications to minimize disruption to daily operations.
  • Maintain accurate documentation of integration configurations, data mappings, changes, and testing procedures.
• Quality Assurance, Auditing, and Reporting
  • Conduct routine audits of existing integrations to ensure data accuracy, completeness, and consistency.
  • Generate and analyze reports to evaluate integration performance and identify potential issues.
  • Investigate discrepancies, determine root causes, and implement corrective measures.
  • Establish and maintain quality control practices to support reliable system performance.
  • Proactively identify opportunities for process improvements and increased operational efficiency.
• Technical Support and Issue Resolution
  • Monitor and manage integration-related support tickets submitted through the firm's HESK ticketing system.
  • Evaluate and prioritize support requests based on urgency, operational impact, and business needs.
  • Investigate reported issues, troubleshoot problems, and coordinate resolutions with appropriate internal resources or external vendors.
  • Provide timely updates to stakeholders regarding ticket status, corrective actions, and anticipated resolution.
  • Track recurring issues and recommend long-term solutions to prevent future disruptions.

Qualifications

• Experience working with system integrations, data mapping, business systems analysis, or a related technical support function.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Understanding of data exchange processes, system workflows, and integration testing methodologies.
• Ability to interpret technical requirements and translate them into practical business solutions.
• Excellent organizational skills with the ability to manage multiple projects, priorities, and deadlines.
• Strong written and verbal communication skills.
• Strong attention to detail and commitment to accuracy and quality control.
• Ability to work independently while collaborating effectively with internal teams and external vendors.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience with CaseAware or similar legal case management systems.
• Familiarity with API integrations, data imports/exports, file transfers, and automated system interfaces.
• Experience with SQL, database queries, data validation, or reporting tools.
• Experience conducting User Acceptance Testing (UAT) and documenting testing results.
• Knowledge of mortgage servicing, foreclosure, creditors' rights, or legal operations.
• Experience working with client and vendor technology platforms in a production environment.

Benefits

• Competitive pay rates
• Paid time off (PTO) + paid holidays
• Medical + Dental insurance options
• Health Savings Account (HSA)
• Vision insurance plan
• 401(k) Traditional and Roth retirement plans
• Employer-funded Profit-Sharing and Cash Balance retirement plans
• Company-paid long-term disability and basic life insurance
• Employee Assistance Program (EAP), including free mental health and financial counseling services
• Company-organized Volunteer opportunities
• Commitment to providing work-life balance
• Team bonding events, gift raffles, annual holiday party, and more!

Work Environment

This is a full-time, REMOTE position, averaging 40+ hours per week. The typical schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.