[Hiring] Systems Configuration Specialist @Guidelight Health

Role Description

The Systems Configuration Specialist is responsible for translating business-defined requirements into accurate system builds during the pilot and implementation phases of new markets & initiatives. Once specifications are established by leadership or operational stakeholders, this role executes the configuration of forms, workflows, templates, and system structures across the organization's core support systems, including the EMR, outcomes measurement tool, telephony platform, CRM, AI tools, and other Systems/Tools. This role also supports and triages requests submitted through the internal ticketing system.

Role Responsibilities

• Configuration: Build forms, workflows, templates, and system structures based on specifications.
• Testing: Conduct testing and validation of builds to ensure functionality and compliance before go-live. Partner with the Director to validate alignment between builds and business requirements.
• Training & Rollout: Develop & maintain implementation materials, supporting end-user system education, and assisting with adoption during pilot and launch phases.
• Documentation: Create and maintain comprehensive documentation, including implementation guides, user guides, training materials, and knowledge bases for systems administration and use.
• Support & Ticketing: Monitor, triage, and resolve or escalate system configuration requests submitted through the internal ticketing system in a timely manner.
• Change Management: Manage updates to configuration inventory and downstream vendor change management.
• Knowledge Management: Review, create, and maintain knowledge documentation to support the end user and other Clinical Support staff in partnership with the Systems Support Specialist.
• Collaboration: Partner with the Sr. Director to understand defined requirements and project goals. Provide feedback on system limitations, risks, or opportunities during build and testing. Communicate progress, blockers, and outcomes clearly to the Sr. Director.
• Continuous Improvement: Maintain documentation of recurring issues and contribute to process improvements, using ticketing and request trends to inform process improvements and standards in partnership with the Systems Support Specialist.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare, health IT, information systems, or related field.
• 2–3 years of experience in system configuration, EMR/EHR (Kipu), or workflow build (preferred).
• Strong problem-solving skills and attention to detail.
• Ability to balance multiple priorities (implementation + project work).
• Knowledge and experience with health care information systems or knowledge of processes and workflows common in behavioral health, preferred.
• Computer proficiency, including MS365 (specifically Excel) & Smartsheet, preferred.
• Must have strong analytical and critical thinking skills.
• Strong communication skills (verbal and written).

Benefits

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration.
• 401(k): With company match.
• Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
• Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.