[Hiring] Support Relief Chef Manager @OCS Group

Role Description

Mobile Relief Chef to support absences and holiday absences. Mainly Monday to Friday but will be needed for weekend and evening, breakfast and dinner services at various sites when necessary. To provide flexible managerial support across multiple catering sites, ensuring the delivery of high‑quality food services, operational continuity, and an excellent customer experience. The Support Relief Catering Manager steps in during periods of absence, increased demand, or to assist in the rollout of new operational processes. This is a mobile chef relief role and would be covering the Coventry, Birmingham and Warwick areas.

Key Responsibilities

• Operational Leadership
  • Manage day‑to‑day catering operations across designated sites.
  • Maintain high standards of food production, presentation, and hygiene.
  • Ensure smooth service delivery during staff shortages or manager absences.
  • Oversee stock control, ordering, and supplier relationships.
  • Support the implementation of new menus, systems, or procedures.
• People Management
  • Lead, motivate, and support catering teams during relief placements.
  • Provide training and guidance to maintain consistent standards across teams.
  • Assist with rota management and allocation of staffing resources.
  • Promote a positive, inclusive, and safe working environment.
• Food Safety & Compliance
  • Ensure all activities comply with food safety legislation and organisational policies.
  • Maintain accurate records including temperature logs, cleaning schedules, and HACCP documentation.
  • Monitor compliance with allergen control and health & safety policies.
• Customer Experience
  • Deliver excellent customer service across all sites.
  • Respond to customer feedback and resolve issues promptly.
  • Ensure the catering offer meets service expectations and organisational standards.
• Financial Management
  • Assist with budget management, cost control, and waste reduction.
  • Support revenue‑driven initiatives (where applicable).
  • Ensure correct cash handling procedures and financial reporting.
• Continuous Improvement
  • Identify areas for operational development and share best practice.
  • Support change management initiatives across catering services.
  • Contribute to audits, quality reviews, and service improvement plans.

Qualifications

• Experience supervising or managing catering operations.
• Strong understanding of food hygiene, allergen management, and health & safety.
• Excellent communication and people‑management skills.
• Ability to work flexibly across multiple sites.
• Strong organisational and problem‑solving abilities.
• Level 2 Food Safety (minimum).

Requirements

• Level 3 Food Safety or equivalent (Desirable).
• Experience working across multi‑site catering operations (Desirable).
• Knowledge of cost control and basic financial reporting (Desirable).
• Experience in a hospitality, education, commercial, or care‑sector kitchen (Desirable).

Key Attributes

• Adaptable and calm under pressure.
• Confident decision‑maker.
• Customer‑focused mindset.
• Positive and supportive attitude.
• Commitment to high standards and continuous improvement.

Benefits

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.