[Hiring] Supervisor, Revenue Cycle Management @Tegria

Role Description

As a Supervisor, Revenue Cycle, your work at Tegria will focus on mentoring and providing direct oversight of day-to-day supervisory activities assigned to the Revenue Cycle Services Team. You work to ensure the team delivers world-class services in:

• Revenue cycle assessment
• Systemic issue identification
• System/process solutions
• Revenue cycle integrity assessment
• Workflow processes
• Billing and resolution of outstanding accounts receivable

You are responsible for monitoring workload and following established guidelines, processes, and procedures to achieve team goals. You also deliver customer work yourself and are recognized as highly skilled and proficient in your discipline, conducting complex work.

An effective Supervisor, Revenue Cycle will help the organization achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team
• Supervising the Revenue Cycle Team by delegating tasks, monitoring progress, and evaluating work for timeliness, quality, and compliance with policies and procedures
• Coordinating and leading daily team activities to ensure alignment with priorities
• Performing the work of revenue cycle analysts as needed to support team efforts
• Onboarding and training new team members to ensure readiness and consistent performance
• Developing and coaching team members to strengthen skills, build engagement, and support professional growth
• Providing feedback to management on team member performance and participating in evaluations, coaching, and corrective action when needed
• Helping increase employee engagement by actively listening, mentoring, and fostering a supportive work environment
• Overseeing customer contracts to ensure timely delivery of Tegria services and accurate status reporting
• Monitoring key performance indicators in Revenue Cycle and collaborating with management to improve cash flow, reduce denials, and minimize bad debt
• Researching and identifying denial trends, and collaborating with department leadership to resolve root causes and reduce impact on accounts receivable
• Maintaining strong working knowledge of all Revenue Cycle Management (RCM) processes
• Developing new processes and improving existing ones with a focus on quality, efficiency, and speed
• Following and enforcing guidelines, processes, and procedures to meet objectives and ensure compliance with company and regulatory requirements
• Assisting with management decisions and contributing to team planning and strategy
• Performing other generally related duties as assigned

Qualifications

• Bachelor’s degree in Health Information Management, Accounting, Math, Business or related fields; or equivalent combination of education and experience
• 5+ years related experience including at least 3 years of supervisory experience in medical billing including hospital billing and collections and MEDITECH experience preferred
• Extensive experience implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR
• Experience mentoring less experienced team members
• Experience being evaluated against and creating action plans based on financial goals and targets to create a profitable service line
• Complete understanding and in-depth working knowledge of healthcare revenue cycle
• Working knowledge of medical terminology, billing guidelines, HIPAA and compliance
• Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language
• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Success Criteria

• Maintain high standards for the quality of their own and others’ work
• Thrive under the pressure of time constraints
• Approach their work with a service mentality
• Be autonomous and have excellent follow-through
• Be open to feedback and have a mindset to grow skills
• Be able to adapt to change, delays, or unexpected events while maintaining a positive mindset

Salary Range

100,000-110,000

Benefits

• Choice of multiple health and dental plans with nationally recognized networks
• Vision benefits
• Total wellness program
• Employee assistance program for you and your family
• Competitive wages
• Retirement savings plans
• Company-paid disability and life insurance
• Pre-tax savings opportunities (HSA and/or FSA)
• Professional development offerings
• Opportunities for remote work
• A generous paid-time-off program