[Hiring] Supervisor, MLS Data Review @Natera

Role Description

Works closely with manager to ensure company and team goals are met. Ensures high quality work is completed timely.

Primary Responsibilities

• Responsible for day-to-day staffing/scheduling/setup of sample run schedules.
• Ensures production work is consistently completed according to department goals.
• Ensures all case samples are processed and accounted for.
• High proficiency working within one or more laboratory information systems to ensure all relevant data is correct.
• Monitors cases reaching promised TAT and identifies issues/cause/reason for those cases. Works with managers and other departments as needed to prevent future incidents.
• Updates SOPs to accurately reflect current practices and works with manager and Document Control/QA/Training team to make effective.
• Monitors team members to ensure adherence to SOPs and safety procedures.
• Oversees training for new hires: works in conjunction with lead to train new hires.
• Investigates/follows up on lab errors (NCR).
• Assists manager in initiating and completing CAPAs.
• Handles employee issues. Collaborates with Manager to resolve issues.
• Ensures alignment with team for reasoning behind instructions/processes, changes that are made, and why certain ideas cannot be implemented effectively.
• Meets regularly with individual team members to discuss goals and progress.
• Responsible for staff performance reviews.
• Plans and leads shift meetings.
• Adheres to Departmental Expectations.
• Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.
• Go-to person when manager is not present.
• May assist lab team in day-to-day tasks.
• Keeps team morale up and maintains professionalism of team members, including by acting as role model.
• Approves timecards and PTO requests.
• Escalates lab issues and team concerns to manager. Communicates the problem and suggests possible solutions.
• Understands the entire lab process and is able to identify and troubleshoot issues when they arise.
• Understands when and how to escalate issues appropriately.
• Makes sure the goals set by manager for the team are being met in the lab.
• Performs and completes side projects assigned by the manager.
• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Receives assignments in the form of objectives with goals and the process by which to meet goals.
• Provides direction to employees according to established policies and management guidance.
• Administers company policies that directly affect subordinate employees.
• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Employee must pass post-offer criminal background check.
• Performs other duties as assigned.

Qualifications

• 6+ years of experience as a Medical Technologist or equivalent in a clinical laboratory environment.
• BS/BA degree in Biological Sciences, related field, or equivalent.
• Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist).

Knowledge, Skills, and Abilities

• Proven leadership experience.
• Able to take on own projects with little supervision.
• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.
• Excellent oral and written communication skills.
• Word processing and data management skills.

Physical Demands & Work Environment

• Duties typically performed in office setting.
• Standing or sitting for long periods of time may be necessary.
• Duties may require working weekends.

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits, and much more.
• Generous employee referral program.

Company Description

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.