[Hiring] Funding Supervisor @National Seating & Mobility

Role Description

Oversees and manages all aspects and functions of the Funding Department. Manages the Funding Leadership Team within the assigned territory, ensuring that job duties are performed at or above NSM standards. Coordinates with the Divisional Vice Presidents (DVP), Regional Area Directors (RAD), Branch Leaders (BM / GM), Assistive Technology Professionals (ATP), and other office leadership and support personnel to ensure all Funding procedures are completed in accordance with company policy and within expected time frames.

Duties and Responsibilities / Essential Functions

• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, ensuring timeliness of process and quality of funding approval.
• Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
• Develops and maintains training materials, guides, and progress reporting.
• Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management.
• Manages Funding Specialists; monitoring productivity, quality, and compassion.
• Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
• Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
• Coordinates and shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
• Calculates and requests bonus payment for direct report team on a monthly basis.
• Manages the credit exception process to expedited delivery when appropriate and directed.
• Responsible for employee and client conflict resolution; escalates issues to appropriate level of authority if resolution cannot be achieved.
• Responsible for payroll/administrative function for all direct reports.
• Responsible for personal continuing education related to job duties, including NSM’s current and/or new policies and procedures, completing any courses on NSM University, and researching payer issues and updates related to territory.
• Must meet minimum productivity and quality standards.
• Performs any related job duties assigned by the Division Funding Director, carrying out all position expectations in a professional manner and with minimal supervision.
• Must maintain regular and predictable attendance.

Work Environment

This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Qualifications

• 5 years of experience in Complex Rehab Technology Funding operations.
• 2 years of experience managing a minimum of 10 direct reports.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations.

Benefits

• 401k
• Company paid Long Term Disability
• Tuition reimbursement