[Hiring] Subsidy Data Manager @State of North Carolina

Role Description

The Subsidy Data Manager supports the work of the Subsidy Services Compliance Units by performing data management activities that rely heavily on spreadsheet use, the Client Services Data Warehouse, and data entry into NC FAST, the case management and payment system for the Subsidized Child Care Assistance Program. The position provides customer service to internal DCDEE staff and external partners while ensuring the accuracy and completeness of data used for compliance activities and program reporting. It processes and organizes data to fulfill information requests from internal and external customers and supports the operational needs of the compliance units.

The role functions within a structured data and compliance environment, requiring consistent application of established procedures. This position contributes to the accuracy and efficiency of subsidy program oversight.

• Use spreadsheets extensively to organize, track, and analyze data necessary for compliance activities.
• Access and utilize the Client Services Data Warehouse to retrieve and review data supporting Subsidy Compliance Unit work.
• Enter, update, and maintain subsidy case information in NC FAST to support accurate case management and payment processing.
• Provide customer service to internal DCDEE staff and external partners by responding to data-related inquiries and information requests.
• Generate and prepare data reports to fulfill requests from internal and external customers.
• Maintain organized data files and documentation to support ongoing compliance monitoring processes.
• Collaborate with compliance unit staff to ensure timely and accurate data flow for monitoring activities.
• Identify data inconsistencies and communicate issues for corrective follow-up within established procedures.
• Support the operational needs of multiple Subsidy Compliance Units by coordinating data entry, data retrieval, and report preparation tasks.
• Ensure confidentiality and appropriate handling of program data in compliance with agency standards.

Qualifications

• Experience using Excel spreadsheets at an intermediate or higher proficiency level to organize, track, and analyze data for program or compliance activities.
• Documented success working with web-based data systems, including retrieving, reviewing, and updating information to support ongoing program operations.
• Proven track record providing responsive customer service to internal staff and external partners by addressing data-related inquiries and resolving information needs.
• Established experience performing accurate data entry, data management, or case-related updates within systems such as NC FAST or similar case management platforms.
• Demonstrated proficiency preparing data reports and fulfilling information requests by extracting required data elements from spreadsheets or data warehouse systems.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience.
• An equivalent combination of education and experience.

Benefits

• Participation in health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Paid vacation, sick, and community service leave.
• Paid parental leave for eligible employees.