[Hiring] Study Participant Recruiter @Headlands Research

Role Description

We’re seeking temporary full-time remote Study Participant Recruiters to help us enroll participants for studies over the next 90 days (approximately). There is the possibility of extending the length of time. The Patient Recruitment Specialist will work remotely and be responsible for all subject recruitment-related activities for assigned clinical trials. This includes but is not limited to:

• Mastery of protocol-specific inclusion/exclusion criteria
• Participation in the development of recruitment strategies and plans
• Tracking of recruitment results
• Phone screening potential study participants
• Entering information into the clinical database
• Scheduling potential participants for on-site visits

Schedule: Mondays through Fridays, 8:00am - 5:00pm

Reports to: Patient Recruitment Manager

Qualifications

• Bilingual in English and Spanish preferred, but not required
• Bachelor’s degree, Associate’s degree, or equivalent education or experience preferred
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge a plus
• Prior inside sales experience a plus
• Experience with Salesforce a plus
• Passion for communicating with people required
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics

Requirements

• Remote Pay Range: $22 — $27 USD

Benefits

• Health insurance (medical, dental, and vision)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Paid Time Off (PTO)
• A variety of disability, accident, and life insurance options
• Many more benefits