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Strategy & Operations, Customer Experience
@RepeatMD
[Hiring] Strategy & Operations, Customer Experience @RepeatMD
Mar 12, 2025 - RepeatMD is hiring a remote Strategy & Operations, Customer Experience. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an Operations Lead - Client Experience, you'll drive RepeatMD's client operations strategy. You'll ensure exceptional service delivery while building scalable processes including the launch of our digital scaled customer success motion that will support our rapid growth. This role combines strategic thinking with hands-on operational execution to enhance our client experience systems.
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Build & Optimize Operations
- Design and implement structured workflows that enhance client experience
- Create documented processes that can scale efficiently while driving high quality experiences
- Define specific service standards and tracking mechanisms
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Master Technical Tools
- Take ownership of our core platforms including Salesforce and Intercom for client experience needs
- Configure these systems to improve workflow efficiency and provide better client insights
- Implement specific improvements to enhance platform functionality
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Lead Cross-Team Integration
- Work closely with engineering, product, and customer success teams to align technical capabilities with operational needs
- Drive initiatives that require coordination across multiple departments
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Drive Data-Based Decisions
- Conduct regular analysis of client interaction data and operational metrics
- Create actionable insights and dashboards that lead to measurable improvements in client satisfaction and retention rates
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Streamline Key Workflows
- Identify and optimize critical operational processes that impact client success
- Implement specific improvements to reduce friction points and enhance service delivery
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Implement System Improvements
- Lead the deployment of new features within our tech stack
- Ensure proper configuration and integration of tools to support operational excellence
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Solve Complex Challenges
- Address operational obstacles with structured, analytical approaches
- Develop specific solutions that can be measured and refined over time
Qualifications
- 3-4 years of experience in operations management, particularly in growth-stage companies
- 1+ years of experience in finance or consulting
- Strong working knowledge of CX platforms (e.g., Salesforce, Intercom) with ability to configure and optimize these tools
- Demonstrated success in creating scalable operational systems that improve client experience
- Proficiency in analyzing operational data and translating findings into concrete action plans
- Strong project management capabilities with exceptional attention to detail
- Thrives in fast-paced environments with a methodical approach to problem-solving
- Ability to build strong cross-functional relationships while driving operational initiatives
Company Description
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
