[Hiring] Statement Period Request Assistant @HRS Talent Solutions

Role Description

The Statement Period Request Assistant identifies the requested period, checks what statements the online system already holds, and arranges an authorised copy or a handoff. This remote office administration role focuses on document retrieval and clear written follow-up. You would not create a new financial statement, interpret its transactions, or decide whether a disputed charge is correct.

• An enquiry might say ‘my last statement’ without giving the relevant account or time period.
• You would ask a focused question or use the permitted account record to establish the period.
• Some systems show an issue date and a covered period; they are not the same.
• You would compare both with the request before sending a file.
• The recipient must meet the employer’s release procedure, especially where an account has more than one contact.

Two possible outcomes:

• If the correct existing statement is available and you are authorised to deliver it, you would use the approved online channel, check the file, and record the action.
• If the requested period is not available or the document needs to be generated by another team, you would give that team a precise request.

A useful handoff identifies the account reference, dates sought, and what the system already shows. It does not pretend a document has been produced when only a request for it has been sent.

Some customers will respond with a question about a line on the statement. That is a separate billing enquiry. You can acknowledge it and pass it to the authorised colleague while preserving the original document request.

• The customer service element is in your clear explanation of which period was found and what happens next; the role remains administrative rather than financial advice.
• If the requested period spans more than one existing statement, you would identify that situation rather than presenting one partial document as the whole answer.
• A note should state which periods were found and which, if any, remain missing.

This helps the next person understand the precise gap without redoing the search.

Three dates can have different meanings:

• The date a customer sent the request.
• The statement’s issue date.
• The start and end dates covered by the statement.

Check the covered period against the person’s question rather than relying on the date in the file name alone. If the request is ambiguous, a short clarification is safer than releasing a document for a period the person never asked to see.

The practical checks may include:

• Confirming the account and requester through the employer’s process.
• Clarifying the period covered rather than relying on a vague label.
• Finding an existing issued statement in the online system.
• Checking that the file opens and shows the intended dates.
• Delivering an authorised copy through the approved channel.
• Recording a period that is unavailable and needs another team’s action.
• Noting a follow-up question separately from the original request.
• Keeping the status current until the document or handoff is complete.

This work can be learnt. Previous billing document, records, or office administrative experience is an asset but not required. This can suit a first office role for someone comfortable comparing dates, using a computer, and writing concise messages. The employer will teach its statement system and recipient checks. You are not expected to calculate balances or explain complex financial entries.

There may be a queue of straightforward retrievals and a smaller number of unavailable periods. Keep those separate so a pending request does not appear finished. A home office area suitable for focused online work supports careful handling of account documents. The role may be full-time or part-time and pays £27.25–£29.25 per hour.

Application route

Show any experience locating the right document from a date, reference, or customer request. A previous accounting title is unnecessary. We value careful retrieval and honest communication about what is and is not available. If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. Your initial CV can identify relevant administrative habits from work, study, or volunteering.