[Hiring] Specialty Vehicle Technical Lead @Allstate

Role Description

Responsible for training, mentoring, quality control, and technical assistance of material damage attributed to Specialty Vehicles. Directly handles assigned specialty vehicle material damage claims generally of a complex nature.

Essential Duties and Responsibilities:

• Handles complex material damage claims with little or no supervision
• Conducts Training in areas of Specialty Vehicle material damage handling/appraising
• Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors
• Has and maintains a high level understanding of National General Specialty Vehicle policies
• Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company
• Able to determine subrogation or fraud potential with Specialty vehicle claims
• Receive claim assignments and document all appropriate information
• Review photos thoroughly and determines repairability and complete assessment and or, total loss evaluation
• Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
• Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists
• Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damage
• When appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements, extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
• Conducts file quality reviews of appraisal channels including staff, independent appraisers, DRP shops, other vendors
• Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant
• Serve as a subject matter expert for Specialty Claims staff (field and technicians), other field staff, and Specialty vendors
• Complete accurate estimates with little to no supervision up to $300,000
• Ability to navigate and complete estimates of greater amounts as necessary
• Ability to actively participate in CAT events
• Ability to travel and conduct field staff ride alongs, site audits, and training

Qualifications

• Estimating experience with an automated estimating system
• Accurately assess damage on RV’s and/or Commercial vehicles involving significant damage
• Hands on training in a repair facility or training center specific to Specialty Vehicles
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Solid command of the claims policies and procedures; exhibits basic interpretation of policies & procedures in resolving claims
• Strong communication, negotiation, and conflict resolution skills
• General understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures
• Ability to identify, investigate, and conclude coverage investigations related to material damage
• General knowledge of unibody/ conventional frame damages and repair processes
• Comply with the company material damage guidelines
• Must possess effective verbal and written communication skills and the ability to work effectively and collaborate with others
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• High degree of initiative, mature judgment, and discretion
• Ability to resolve conflicts and empathize with customers is critical
• Strong negotiation skills
• Ability to develop and deliver material damage training both remotely and in person

Requirements

• Adjuster license in your home state or state that requires examination and CE
• Previous material damage claims handling experience
• Management experience in a repair facility
• Has a general understanding of insurance law as it relates to claims
• Fraud Training
• RV Estimatics, RV Policy, Motorcycle Estimatics, and Heavy Equipment Estimating proficiency
• I-CAR Certification
• Other Specialty Certifications such as RVIA/RVDA, RVTA, ASE

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for eligible employees working from home
• Dedicated, private workspace free from distractions required when working from home
• Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload