[Hiring] Specialist Mission Critical @Purolator

Role Description

The primary responsibility of this role is to provide coordination and oversight of all domestic air and ground, as well as import and export shipments at gateway, including shipment and document preparation, booking, coordination of customs clearance, and pick-up and delivery in a 24/7/365 environment. This is a remote position and we are open to various locations. The schedule for this role is Monday–Friday, 2:00 PM to 10:30 PM EST.

Responsibilities

• Coordinate domestic and/or international shipments based on client requirements, via phone and email, ensuring coverage of assigned shifts in a 24/7/365 environment.
• Coordination with agents, carriers, and brokers to procure scheduling and rates, as well as administration of these activities.
• Routing of shipments and preparation of pre-alert documentation.
• Booking of all air and ground shipments with appropriate agent/carrier.
• Coordinates pick-up and delivery of shipments with shipper/consignee.
• Enters all shipments and related information into the applicable TMS as required in a timely manner ensuring milestones are available in real-time.
• Follow up on all shipments to ensure customer commitments are met.
• Validate that critical connections are made. React to any delays to keep shipments moving.
• Update clients and others (sales, CRR’s, etc.) of changes in status.
• Document preparation specific to a given shipment, including but not limited to BOL, MAWB, HAWB, Commercial Invoice, and Certification of Origin.
• Develop pricing and routing for ground, NFO air freight including cargo airlines, passenger airlines, chartered aircraft, deferred air freight, OBC.
• Build and maintain relationships with customers, agents, and carriers.
• Prepare competitive and market-based solutions.
• Prepare and analyze reports on a daily, weekly, and monthly basis, as required.
• As a 24/7/365 operation, have a willingness to be flexible with scheduling and available to respond to and meet customer needs outside of traditional working hours.

Qualifications

• 3 years experience in time-critical logistics environment, preferably air/express/courier or same-day logistics.
• Strong working knowledge of Import/Export operations, including point‑to‑point movements.
• Make quick decisions and innovative solutions to complex client logistics needs.
• Strong customer service skills (world class Customer service, performant under pressure, swift thinker, multitasker, attention to details, self-motivated, collaborative).
• Previous experience working with Microsoft Outlook, Word/Excel.
• Ability to multitask and adapt to change in a high stress environment.
• Ability to work independently.
• Collaborate with all team members to get shipments from point A to point B with a team mindset.
• Demonstrate the ability to quickly move from one task to another and be successful under pressure.
• Dangerous Goods knowledge (strongly preferred).

Requirements

• Bachelor’s degree and/or a min of 3 years of position-related, logistics experience is required.

Benefits

• Medical & Prescription Drugs (80%+ premium paid by Employer).
• Employer Funded Health Savings Account (H.S.A).
• Dental and Vision plans.
• Employer funded Short/Long Term Disability & Life Insurance.
• Accident, Hospital & Critical Illness Plans.
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary).
• Annual Bonus Incentive Plan.
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days.
• Paid Holidays.
• 100% Paid Extended Parental/Maternity Leave Program.
• 100% subsidized pay Military/Reserves Leave Program.
• Tuition Assistance.
• Wellness Program.
• Identify Theft Protection Discount Program.
• Pet Insurance Discount Program.