[Hiring] Solutions Engineer @Postscript

Role Description

As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life. You will:

• Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what's possible.
• Help customers and prospects extend their strategy into email alongside SMS, and contribute to shaping best practices as this is a newer, evolving part of the platform.
• Use AI tools to accelerate discovery calls, demo prep, and technical content creation — and help customers understand how Postscript's own AI features can drive their results.
• Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers.
• Lead technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript's Product team.
• Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations.
• Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript's onboarding and engineering teams as needed.
• Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations.
• Create technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc.
• Provide technical support and troubleshooting assistance to our onboarding and customer support teams.
• Act as a creative problem solver, developing innovative solutions for unique customer needs.
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience.

Qualifications

• You have at least 3 years in a revenue-driving, customer-facing technical role — solutions engineer, sales engineer, support engineer, or related.
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred.
• Experience working with top-tier Shopify/ecommerce brands (enterprise in this space typically means high-GMV DTC or omnichannel retailers — not Fortune 500 scale).
• You exemplify a "customer first" attitude.
• You are technical, comfortable with front end web technologies (JavaScript, CSS, etc.) and can create proof of concept product integrations using well-documented APIs.
• You're genuinely energized by AI — not just open to it, but excited by where it's headed.
• Email marketing platform experience is a plus, especially if you've navigated deliverability, segmentation, or cross-channel orchestration.
• You are detail-oriented, naturally curious, and strive to be an expert in anything you spend time on.
• You're a strong cross-functional collaborator who can navigate relationships with Product and Engineering independently, not just alongside a manager.
• You're an excellent communicator, able to quickly translate complex technical ideas for both technical and non-technical audiences, on the fly, in remote and in-person settings.
• You work well under pressure and can confidently present to both executive and day-to-day stakeholders at our customers.
• Comfortable wading through the unknown — investigating and verifying answers to complex, undocumented questions is energizing to you, not draining.

Benefits

• Salary range of USD $120,000-$140,000 base plus variable compensation & significant equity (we do not do geo based salaries).
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever).
• Fun - We’re passionate and enjoy what we do.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Paid parental leave.
• Health, dental, vision insurance.