[Hiring] Solutions Architect, Integrations @Sardine

Role Description

The Integration Team plays a critical role in helping customers deploy Sardine’s fraud, risk, and compliance products quickly and successfully, serving as the technical bridge between customer environments and our platform.

• Own implementations end to end, working across APIs, webhooks, data mapping, event-driven workflows, and production issues to deliver scalable, high-quality integrations.
• Partner closely with customers and cross-functional teams across engineering, product, and post-sales to solve technical problems, unblock deployments, and create a best-in-class implementation experience.
• Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success.
• Own APIs, SDK documentation, integration guides, and overall support documents.
• Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities.
• Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables.
• Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology.
• Provide product feedback to internal stakeholders as the eyes and ears on the ground.

Qualifications

• 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, OR systems analyst, working with multiple technical teams, both internal and external.
• 3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance).
• Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas.
• Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion.
• Experience with basic SQL querying and JSON payload analysis.
• Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman).

Benefits

• Generous compensation in cash and equity.
• Early exercise for all options, including pre-vested.
• Work from anywhere: Remote-first Culture.
• Flexible paid time off and Year-end break.
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
• 4% matching in 401k / RRSP - US and Canada specific.
• MacBook Pro delivered to your door.
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual Learning stipend.