[Hiring] Solutions Architect @Vividly

Role Description

We’re looking for a Solutions Architect who can bridge the gap between what our customers need to accomplish and how Vividly should be designed to support them. This role is ideal for someone who enjoys understanding complex business processes, challenging the status quo, and turning customer requirements into scalable future-state solutions.

You’ll work across business processes, accounting workflows, data, integrations, and Vividly configuration to ensure our customers are set up correctly from the beginning. The Solutions Architect is a critical part of our customer onboarding experience.

• Help preserve continuity from Sales through Implementation.
• Ensure requirements are understood before teams begin building.
• Keep multiple implementation work streams aligned around one cohesive solution.

As a Solutions Architect, you’ll become an expert in Vividly, CPG trade workflows, customer business processes, ERP ecosystems, and how our different solutions come together.

• Engage early in the customer journey to understand what was sold, why the customer purchased Vividly, and what outcomes they expect to achieve.
• Lead Solution Alignment to validate requirements, future-state workflows, technical dependencies, assumptions, and implementation scope before execution begins.
• Design solutions across areas such as Trade Promotion Management, Deduction Management, Cash Application, accruals, forecasting, revenue data, master data, file retrieval, and ERP integrations.
• Create the solution blueprint that enables Implementation, Integrations, Managed Services, and Customer Success to execute successfully.
• Remain the owner of solution integrity throughout onboarding.
• Identify recurring patterns, process gaps, and opportunities to standardize how Vividly designs and delivers solutions.

Qualifications

• 4+ years of experience in Solution Architecture, Solutions Consulting, Implementation Consulting, Business Systems, ERP consulting, CPG technology, or a similar customer-facing role.
• Experience understanding complex business processes and translating them into scalable system or workflow designs.
• Ability to move comfortably between business requirements and technical conversations.
• Understanding of financial or operational workflows such as deductions, accounts receivable, accruals, revenue, forecasting, reconciliation, or accounting.
• Experience with ERP systems such as NetSuite, SAP, Microsoft Dynamics, Sage, QuickBooks, or similar platforms.
• Understanding of integration concepts including APIs, data flows, field mappings, master data, authentication, and system dependencies.
• Ability to facilitate complex conversations involving Accounting, Finance, Sales, Operations, IT, and executive stakeholders.
• Comfortable challenging existing processes and recommending a better future-state approach.
• Strong documentation skills and ability to turn ambiguous conversations into clear requirements and decisions.
• Comfortable working directly with customers and establishing credibility as a trusted advisor.
• Ability to manage ambiguity, make sound decisions with incomplete information, and know when additional expertise is required.
• Quick learner with the ability to develop expertise across new products, workflows, ERP systems, and customer use cases.
• Highly organized and capable of maintaining context across multiple complex customer implementations.
• Comfortable operating in a fast-paced startup environment.
• Strong judgment, executive presence, and communication skills.
• Desire to have a foundational impact on how a growing SaaS organization delivers complex customer solutions.
• Experience with CPG, Trade Promotion Management, Deduction Management, Cash Application, Sales Finance, or CPG accounting is strongly preferred.

Requirements

• Review pre-sales discovery, commitments, requirements, and proposed solutions to ensure continuity from Sales into onboarding.
• Lead customer Solution Alignment sessions to validate business objectives, requirements, workflows, dependencies, assumptions, and success criteria.
• Understand customers' current-state processes and design scalable future-state workflows using Vividly.
• Translate customer requirements into clear solution designs that Implementation, Integrations, Managed Services, and Customer Success can execute against.
• Design solutions across trade planning, deductions, Cash Application, accruals, forecasting, reporting, pricing, customer/product hierarchies, revenue, and related workflows.
• Understand how Vividly fits within the customer's broader ecosystem.
• Partner with Integration Solutions Engineering to define integration requirements, data flows, system dependencies, cadence, and technical constraints.
• Partner with Managed Services to define document retrieval, deduction, and operational requirements.
• Define clear requirements and acceptance criteria before configuration or development begins.
• Identify potential implementation risks, dependencies, scope gaps, and product limitations early enough to prevent downstream rework.
• Maintain clear documentation of solution decisions, workflows, requirements, assumptions, and dependencies.
• Provide Implementation with an actionable blueprint for portal configuration and customer setup.
• Remain engaged throughout onboarding to answer design questions and resolve ambiguity.
• Evaluate new requirements discovered during implementation and determine whether they represent configuration changes, integration requirements, product gaps, or changes in scope.
• Support change-order and re-scoping conversations when customer requirements materially differ from the approved solution.
• Participate in critical implementation checkpoints, design reviews, UAT, and go-live readiness.
• Partner with Product and Engineering on recurring customer requirements, product gaps, and opportunities to improve Vividly's capabilities.
• Help establish reusable solution patterns, implementation standards, discovery frameworks, and best practices.
• Ensure critical solution context transfers cleanly to Customer Success.

Benefits

• A modern, remote-first workplace with flexibility to thrive.
• Vividly days off & flexible PTO, including 4-day weekends for most USA holidays.
• Healthcare, Dental, and Vision coverage - 100% of monthly premiums and 50% for dependents.
• 401(k) with a 3% employer contribution.
• Weekly $20 Sharebite Meal Stipend.
• Monthly $50 Wellness Reimbursement.
• Monthly $200 Remote Work Stipend.